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Getting Started with Carbonite Mobile (iOS)
You can use Carbonite Mobile to access your computer backed-up files from your iPhone or iPad.
Supported Operating Systems for Carbonite Safe
Carbonite supports current Windows and Mac operating systems in both 32-bit and 64-bit versions.
Sharing Your Files with Carbonite Mobile (iOS)
You can use Carbonite Mobile to share your backed-up files with people and supported apps.
File Types Carbonite Backs Up for Carbonite Safe
Carbonite automatically backs up the files that are most important to you, such as your pictures, documents and music. By intelligently scanning your computer, Carbonite does not include unnecessary files, which improves backup and restore speeds. Less common types of files can be manually added to your Carbonite backup. Review this article to understand what is and is not included in your backup.
File Types Excluded from Backup for Carbonite Safe
Carbonite does not back up operating system files because they can cause system conflicts when restored. These files are typically reinstalled when you upgrade the operating system on your existing computer or when you purchase a new computer.
File Types Excluded from Backup for Carbonite Safe Backup Pro
Carbonite does not backup files that could cause conflicts with your operating system when restored. Generally, these files will be reinstalled when you upgrade the operating system on your existing computer, or when you purchase a new computer.
Carbonite Uninstalled Notification
When a user or administrator uninstalls Carbonite from their computer, you will receive a notification within the Dashboard to alert administrators that the action has been taken. An administrator can send the user or administrator instructions to reinstall Carbonite on his or her system.
File Types Carbonite Backs Up for Carbonite Safe Backup Pro (Mac 2x)
Carbonite automatically backs up the files that are most important to you. By intelligently scanning your computer, Carbonite does not select unnecessary file types, which improves backup and restore speeds. However, less common user-created data can be manually added to your Carbonite backup.
File Types Carbonite Backs Up for Carbonite Safe (Mac 1x)
Carbonite is designed to back up all the unique and irreplaceable files on your computer. Included in your backup are your text documents, spreadsheets, financial documents, photos, music, etc. With the Carbonite Safe Basic plan, video files are not selected for back up by default. They need to be added to your backup manually.
File Types Carbonite Backs Up for Carbonite Safe Backup Pro (Mac 1x)
Carbonite automatically backs up the files that are most important to you. By intelligently scanning your computer, Carbonite does not select unnecessary file types, which improves backup and restore speeds. However, less common user-created data can be manually added to your Carbonite backup.
File Types Carbonite Backs Up for Carbonite Safe (Mac 2x)
Carbonite is designed to back up all the unique and irreplaceable files on your computer. Included in your backup are your text documents, spreadsheets, financial documents, photos, music, etc. With the Carbonite Safe Basic plan, video files are not selected for back up by default. They need to be added to your backup manually.
How to Determine if Carbonite is Installed (Mac 1x)
When Carbonite is installed and running correctly, you will see a black padlock icon in your Apple menu. If you do not see this, you may need to unhide it from System Preferences or reinstall Carbonite.
FAQ: Which Mac Version of Carbonite Do I Have?
You can determine whether you have the Carbonite 1x or 2x by the icon that appears in your Apple menu bar.
Configuring Full Disk Access for Carbonite (Mac 1x)
With the release of macOS Catalina, Carbonite must be granted access to Full Disk Access to allow the backup and restore of your files.
Known Issue: "Carbonite File Access is Currently Unable to Locate Files and Folders with Special Characters" or Red X Appears in Anytime Anywhere Access
Anytime Anywhere Access may display an error when attempting to download certain folders or files. This is caused either by the inclusion of special characters in the folder or file name, or for security. You may also see a red X on a file in AAA, meaning the file cannot be downloaded. Carbonite's Anytime Anywhere Access system prevents the download of files that may contain personal credentials. Review this KB for more details.
Configuring Full Disk Access for Webroot SecureAnywhere Antivirus
You need to configure Apple’s Full Disk Access to allow Webroot SecureAnywhere to access and protect your files.
Determining the Status of Your Backup (Mac 1x)
You can determine the status of your Carbonite backup through the Carbonite Preference pane.
Checking Your Backup Progress (Mac 1x)
You can check your backup progress through the Carbonite preference pane.
Allowing Carbonite Through the Mac Firewall (Mac 1x)
If Carbonite is having trouble connecting to the Internet, you may need to configure the Mac Firewall to allow Carbonite access to the internet.
Allowing Carbonite Through the Mac Firewall (Mac 2x)
If Carbonite is having trouble connecting to the Internet, you may need to configure the Mac Firewall to allow Carbonite access to the internet.
Known Issue: Backup Status Hangs on "Registering" or “Temporarily unavailable” After Updating
A backup error occurs shortly after updating Carbonite from the app popups or upgrade emails.
FAQ: What Products Do I Have with My Carbonite Plan?
What products do I have with my Carbonite plan?
Configuring Full Disk Access for Carbonite (Mac 2x)
Apple's Full Disk Access restricts third-party apps like Carbonite from accessing your files. As a result, you must add Carbonite to Full Disk Access so Carbonite can back up and restore your files.
Carbonite Icon Notification Area Meanings
The Carbonite icon displays information about your Carbonite backup at a glance.
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