Carbonite Support Knowledge Base

Backing Up Microsoft Outlook

Microsoft Outlook 2010 and above stores a local copy of your email, contacts, and calendar on your computer. By default, Carbonite automatically backs up the .PST in the default file location so you can restore your information if you ever it.

Backing Up Your Thunderbird Data

Mozilla Thunderbird keeps your email data within a hidden folder located on your computer. Carbonite does NOT add this location to your backup set by default. To ensure the files are backed up, navigate to the location where they are stored and select them for backup.

About Fallback Policies

If a policy was incorrectly done or not correctly deployed, you will receive one of two messages in the Carbonite application. The easiest way to fix the issue is to sign into the Carbonite account to make backup policy adjustments and associate them with the account.

Getting Started with Carbonite Safe Backup Pro

Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. When you add a computer to a user or administrator, they will receive instructions on how to complete the installation. During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all your files, Carbonite makes the process quick and easy.

Backup Overdue for Carbonite Safe Backup Pro

If your backup is not progressing normally, reboot your computer. Rebooting often resolves minor backup issues and allows Carbonite to connect to our servers. When the computer powers back on, allow all startup processes to complete before attempting to open and check Carbonite. If your backup doesn't resume after rebooting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.

Backing Up Your Email

You can back up your email from an email program like Apple Mail or Microsoft Outlook.

Renewing Your Carbonite Safe Backup Pro Subscription

You can renew or upgrade your Carbonite Safe Pro subscription through your Company Dashboard. Your renewal options depend on your original purchase of Carbonite, but you will have the option to keep your current subscription or to upgrade or downgrade your subscription.

Adding Additional Storage for Carbonite Safe Backup Pro

You can purchase additional storage in increments of 100 GB at any time to continue backing up the computers and servers on your Carbonite Safe Backup Pro account.

Managing Your Carbonite Administrators and Users

There is no limit to the number of users or administrators that you can add to your Carbonite Safe Pro account, and there are no fees per administrator. You can add/remove users and administrators by signing into your Carbonite account and using the Dashboard.

Backup Overdue for Carbonite Safe

Carbonite will send backup overdue emails if your computers have not backed up after 14 days. You can restart your computer or reinstall Carbonite to resume backing up or ignore the notices if you shut down the computer for that time.

Updating to the Latest Version of Carbonite Safe

You can update to version of Carbonite Safe with this article.

Reinstalling Carbonite Safe

You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.

Getting Started with Carbonite Safe

You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.

Backing up Microsoft Outlook 2016

With Microsoft Outlook for Mac, Microsoft recommends exporting your information from within the Outlook application before trying to back them up.

Backup Overdue for Carbonite Safe (Mac 2x)

Carbonite will automatically send out backup overdue emails if your computer hasn't connected to Carbonite within 14 days.

Reinstalling Carbonite Safe (Mac 2x)

You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.

Getting Started with Carbonite Safe Backup Pro (Mac 2x)

Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and Administrators can be invited to join the company through the Dashboard. Once invited, they will receive an email with instructions to complete the registration. When you add a computer to a User or Administrator, they will receive instructions to complete the installation. During the installation, you can select the automatic setup for Carbonite to include your user folders and desktop, or you can choose to customize your setup options. You can add a file or folder through the Carbonite application. Whether you are restoring one file or all of your files, Carbonite makes the process quick and easy.

Backup Overdue for Carbonite Safe Backup Pro (Mac 2x)

If your backup is not progressing normally, restart your computer. If your backup doesn't resume after restarting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.

Purchasing An Additional Carbonite Safe Subscription

You can purchase a Carbonite Safe subscription for each computer that you’d like to back up.

Carbonite Release Notes (Mac 2x)

You can view the latest Carbonite release notes in this article.

The Carbonite User Interface (Mac 2x)

The Carbonite User Interface lets you monitor the status of your backup and choose settings for Carbonite. With the Carbonite User Interface, you can select and deselect files for back up, restore individual files, restore all files, change Carbonite's status (e.g. paused, disabled, recover mode), and uninstall Carbonite.

Number of Successful Full Backups to Retain For CSSB 6.x Enhanced

A retention policy controls the period of time that a backup is kept. By default, Carbonite Safe Server Backup (CSSB) uses a cycle-based retention policy. A backup cycle is defined as a full backup and all associated incremental or differential backups. When a new full backup completes, the oldest excess backup cycle is removed within 24 hours. You can control how many old backup cycles to keep.

Supported Amount of Drives

Carbonite Safe offers our customers automatic, secure, easy-to-use cloud backup for their important data on one PC at an affordable price. In order to remain viable as a business, we must ensure that our users comply with our terms of service.

Backing Up OneNote Files

To back up your mail on Microsoft OneNote, you will need to manually export your OneNote notebook. After the data is exported from OneNote, you can select it for backup like any other file.

Installing Carbonite Safe and Initial Backup Selections

After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.

File Types Excluded from Backup for Carbonite Safe

Carbonite does not automatically select files larger than 4GB (Gigabyte) for backup. Files that may cause conflicts with your programs or operating system when restored are excluded from being backed up.

Creating a Bare Metal Image Backup For CSSB 6.x Enhanced

A Bare Metal Image backup allows the restore of an entire system to a similar or dissimilar hardware.

Configuring Full Disk Access for Carbonite (Mac 1x)

With the release of macOS Catalina, Carbonite must be granted access to Full Disk Access to allow the backup and restore of your files.

Configuring Full Disk Access for Carbonite (Mac 2x)

Apple's Full Disk Access restricts third-party apps like Carbonite from accessing your files. As a result, you must add Carbonite to Full Disk Access so Carbonite can back up and restore your files.

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