Carbonite Support > Backing Up Your Thunderbird Da...

Backing Up Your Thunderbird Data

Summary:

Mozilla Thunderbird keeps your email data within a hidden folder located on your computer. Carbonite does NOT add this location to your backup set by default. To ensure the files are backed up, navigate to the location where they are stored and select them for backup.

This article applies to:

  • This article is for Windows only

Solution:

Thunderbird data files such as .msf files are stored in the following locations by default, depending on your operating system:

Operating System File Location
Windows Vista and newer C:\users\[User Name]\*AppData\Roaming\Thunderbird\Profiles\
Windows XP C:\Documents and Settings\[User Name]\*Application Data\Thunderbird\Profiles\

AppData is hidden by default. You will need to unhide the file location to select it for backup.

If they are not selected for backup, you must right-click each file and select Carbonite; Back this up.

Feedback