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Carbonite Safe Backup Pro Dashboard
As an administrator, you can view the backup status, review alerts, view the billing information and billing history, invite users and administrators, add computers, and perform other actions through the Dashboard. As a Billing Owner, you can perform all the same actions as an administrator as well as manage the billing information for your account.
Setting Up Two Factor Authentication for Your Carbonite Safe Account
You can secure your Carbonite Safe account with two factor authentication. When enabled, it requires you to verify a security code sent to your phone when attempting to sign into your account.
Applying an Available Carbonite Safe Subscription
You can apply an unused Carbonite subscription to extend your expired subscription.
Difficulty Installing Carbonite
In most cases, you can install Carbonite easily from your account. However, there may be some instances where Carbonite cannot install properly on your computer.
Uninstalling Carbonite (Mac 2x)
You can remove Carbonite from your computer if you no longer wish to back up your files.
Upgrading to a Carbonite Safe Backup Pro Plan
You can upgrade your Carbonite Safe Basic, Plus or Prime plan to a Carbonite Safe Backup Pro plan to backup multiple computers, drives, and servers.
Stuck Backup and Backup Errors (Mac 1x)
If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.
Viewing Your Expiration and Renewal Dates for Carbonite Safe
We will remind you to renew your Carbonite subscription prior to expiration if you are not enrolled in automatic renewal. If your subscription is not renewed, your backed up files will be removed from our servers within 30 days of your subscription expiration.
Shutting Down Your Computer During Backup
For backup operations to be performed, there must be an active Internet connection and the computer must be powered on. Shutting down the computer will stop the backup. Once you connect to the Internet again, your backup will automatically resume from where it left off.
Determining the Status of Your Backup (Mac 2x)
You can determine the status of your Carbonite backup through the Carbonite icon or the Carbonite User Interface.
HIPAA
Carbonite Safe Backup Pro and Carbonite Safe Server Backup all provide critical data security protection without compromising patient privacy and can assist customers with HIPAA compliance efforts.
Getting Started with Carbonite Safe (Mac 2x)
Carbonite is an online backup application that backs up your files to our secure servers and helps you restore the files back to your computer at any time.
Getting Started with Carbonite Safe
You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.
Carbonite Cancellations and Refunds
To cancel your Carbonite subscription, deactivate automatic renewal to prevent future renewals. After your plan is expired for 30 or 60 days, your backed up data will be permanently removed from Carbonite and Carbonite will no longer function on your computer.
Deactivating Automatic Renewal for Carbonite Safe
Customers enrolled in automatic renewal can log into their Carbonite account and deactivate it at any time. If you wish to cancel your subscription, you may simply ignore the email notifications you receive regarding account expiration.
Carbonite Post-Restore Checklist
This checklist will assist you with performing post restore functions to get your data where it needs to be and resume your backup.
Message: "Carbonite Safe Server Backup Controller and/or Carbonite Safe Server Cloud Controller Could not be Started due to Log on Failure"
When the product attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message. However, the error can appear at any time. One of the errors could be as follows: Carbonite Safe Server Backup Controller could not be started due to a log on failure, Carbonite Safe Server Cloud Controller could not be started due to a log on failure, Carbonite Safe Server Backup Controller and Carbonite Safe Server Cloud Controller could not be started due to a log on failure.
Data Security for Carbonite Safe and Safe Backup Pro
Our reputation and business depend on protecting your data, so keeping your data secure is a top priority for the Carbonite team. Read this article to learn more about how we keep your files safe!
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