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Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Full System Backups for Carbonite Safe Backup Pro

  • This article is for Windows and Mac

Carbonite is an online backupA set of copies of your files on our servers. solution and, by policy, does not back up system and program files. In the event of a system crash, you will need to first install the operating system and any programs that you normally use before installing Carbonite.

If you use a disk-imaging software in conjunction with Carbonite, we suggest that you disable Carbonite whenever you need to create a disk image and then turn Carbonite back on when your disk-imaging operation is complete. You can learn how to disable Carbonite on a PC by clicking here. To learn how to disable Carbonite on a Mac, click here. We ask you to disable Carbonite during the imaging process because if you leave it running while creating disk image, then restoreTo download files from Carbonite’s servers to your computer. the image it can negatively impact your backup.

For example, let us say you back up 15 GB of data and then take a disk-image of your system at that time, with Carbonite still running. Later, after adding more files to your computer, Carbonite finishes backing up 30 GB of data, but you do not make any additional disk-images.

At a later date, your computer crashes and you reload the disk-image of your system that has only 15 GB of data backed up with Carbonite. This will force Carbonite to into having the old 15 GB of data, and any files you added after that would not be on the computer. Because of this, we request that when running the disk-image, you disable Carbonite and continue your back up with the addition of a few more steps (e.g. uninstalling and installing from the Carbonite website).

If you ever need to restore a disk-image, please be sure to disable Carbonite first, and then uninstall. After restoring the image, sign into https://account.carbonite.com and reinstall Carbonite from the Computer Actions tab. Otherwise, Carbonite may use an outdated backup status file from the time the image was created, which can negatively impact your backup.

If you do not wish to disable your disk-imaging software, you can exclude the Carbonite files from being backed up. The locations for the Carbonite files are below:

  • Windows XP - C:\Documents and Settings\All Users\Application Data\Carbonite\Carbonite Backup\
  • Windows Vista, Windows 7, and Windows 8 - C:\ProgramData\Carbonite\Carbonite Backup\
  • Mac OS X - /Macintosh HD/Library/Application Support/Carbonite/

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