Moving Carbonite Safe to Another Windows Computer

You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.

Transferring Your Carbonite Safe Subscription to Restore Files

You can transfer your Carbonite Safe subscription to restore your files to another computer.

Transferring Your Carbonite Safe Subscription to Restore Files (Mac 2x)

You can transfer your Carbonite Safe subscription to restore your files to another computer.

Importing Your Sticky Notes

You can easily restore your backed up Sticky Notes data file through the Carbonite Backup Drive. The only way to import your restored Sticky Notes data file is to move it to the correct location on your computer.

Entering and Exiting Recover Mode

When Carbonite scans for files to back up, it removes files you delete from the backup after 30 or 60 days to ensure your backup is up to date. You can enter Recover Mode to stop this timer if you need more time to restore your files. After your files are safely restored, you can exit Recover Mode to start backing up your files again.

Importing Peachtree Data

Peachtree uses several different file types and directories to store information on your computer. If you need to restore your Peachtree data, Carbonite recommends restoring these files to your Desktop. You can import your restored Peachtree data with these instructions.

How to Tell What Is Backed Up

You can check the status and the contents of your backup through the Carbonite software or through your Carbonite account online.

FAQ: What Is Cloud Backup?

What Is cloud backup?

Restoring Previous File Versions

Carbonite keeps up to 12 versions of your changed files, so that you have multiple points in time to restore from in the event of a disaster. Review this article for more details on how Carbonite handles previous versions of your files, and how you can restore them with the Carbonite software.

Locating the Carbonite Icon

The Carbonite icon is located in your Windows notification area / system tray at the bottom right of your screen. The Carbonite icon can be used to check the status of your backup, view and set options, and/or get assistance.

Importing Google Chrome Bookmarks

Your Google Chrome bookmarks are saved in a file on your computer called Bookmarks and can be imported back into your Google Chrome web browser if necessary.

File Types Excluded from Backup for Carbonite Safe

Carbonite does not automatically select files larger than 4GB (Gigabyte) for backup. Files that may cause conflicts with your programs or operating system when restored are excluded from being backed up.

File Types Carbonite Backs Up for Carbonite Safe

Carbonite automatically backs up the files that are most important to you, such as your pictures, documents and music. By intelligently scanning your computer, Carbonite does not include unnecessary files, which improves backup and restore speeds. Less common types of files can be manually added to your Carbonite backup. Review this article to understand what is and is not included in your backup.

Carbonite Safe Server Backup supporting RAID setup

Message: "To get files from other accounts, please sign in as an administrator."

When attempting a restore as a non-administrator within the Restore Manager, Carbonite displays a message stating: "To get files from other accounts, please sign in as an administrator."

Locating Your Files After a Restore

Carbonite can restore your files to their original location or a new location of your choosing. If your files do not appear in their original locations, check your user folders (e.g. My Documents, Pictures, My Music, etc.).

How to Speed up Your Backup and Restore

The speed of your Internet connection is the primary factor for how fast you can back up or restore your files. Your backup and restore speed will also depend on the speed of your computer, the amount of data selected for backup/restore, and the amount of strain your other programs and services have on your internet connection.

Restore Speed

Recovering small amounts of data (a few files here or there) usually takes only a few seconds or minutes. Restoring all of your data will take longer depending on how much data you have and the speed of your ISP.

Carbonite Safe Backup Pro Dashboard

As an administrator, you can view the backup status, review alerts, view the billing information and billing history, invite users and administrators, add computers, and perform other actions through the Dashboard. As a Billing Owner, you can perform all the same actions as an administrator as well as manage the billing information for your account.

Troubleshooting Email Notification Setup Issues For CSSB 5.x & 6.x Classic

Carbonite Safe Server Backup is capable of sending emails after any operation completes with a success, warning, or failure status. CSSB does not have a central email server which sends these notifications. To receive notifications, each user must fill in their own SMTP server information. This can be done on the Backup page for any backup set, or by clicking Preferences; Email. CSSB email notifications can work with any properly-configured email host, including online email hosts such as Office 365. The SMTP server information provided within CSSB must be correct, and attempts to connect to the server must not be blocked by security settings, firewalls, or other means.

Troubleshooting Email Notification Setup Issues For CSSB 6.x Enhanced

Carbonite Safe Server Backup is capable of sending emails after any operation completes with a success, warning, or failure status. CSSB does not have a central email server which sends these notifications. To receive notifications, each user must fill in their own SMTP server information. This can be done by clicking Configure Email Notifications within the Notifications section.

Message: “The drive ‘NAME’ has been disconnected”

During a backup, a Carbonite alert appears with “The drive ‘NAME’ has been disconnected”.

Message: “Your hard drive has been disconnected”

During a backup, a Carbonite alert appears with “You hard drive has been disconnected”. If Carbonite cannot detect your drive, Carbonite will remove the backup for that drive after 30 or 60 days.