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Carbonite basics

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Transferring Carbonite Safe Between Windows and Mac

You can transfer your existing Carbonite Safe subscription from Windows to a Mac computer.

Moving Carbonite Safe to Another Windows Computer

You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.

Unlimited Backup for Carbonite Safe

Carbonite Safe plans will allow you to backup unlimited amount of data on one PC, where one PC includes one internal hard drive.

Transferring Your Carbonite Safe Subscription to Restore Files

You can transfer your Carbonite Safe subscription to restore your files to another computer.

Purchasing An Additional Carbonite Safe Subscription

You can purchase a Carbonite Safe subscription for each computer that you’d like to back up.

File Types Excluded from Backup for Carbonite Safe

Carbonite does not automatically select files larger than 4GB (Gigabyte) for backup. Files that may cause conflicts with your programs or operating system when restored are excluded from being backed up.

Uninstalling Webroot Antivirus

You can remove Carbonite from your computer by uninstalling it. If you uninstall Webroot, your computer will no longer be protected with malware or virus scans.

Removing Files From Your Backup

You can remove files, folders, and drives from the computer that has Carbonite installed and the deselected files will be removed from Carbonite backup within 72 hours.

Viewing Duplicate Folders in the Carbonite Backup Drive

Files that are in a nested folder with the same name can be viewed in the Carbonite Backup Drive by manually typing the file path.

Opening the Carbonite Interface

The Carbonite interface displays information about your backup, subscription and account. The Carbonite interface allows you to set a backup schedule, restore files, manage your Carbonite account, and instruct Carbonite to use less of your Internet bandwidth.

Uninstalling Carbonite Safe

You can remove Carbonite from your computer by uninstalling it. After you uninstall Carbonite, Carbonite will no longer back up your files, but your existing backup will remain safe while you have a paid subscription.

Known Issue: Desktop and Documents Appear Empty

You may encounter a situation where your files and folders appear missing when you sign into or restart your computer.

Transferring Your Carbonite Safe Subscription to Start a New Backup

You can transfer your Carbonite Safe subscription to another computer to start a new backup.

Important Things to Know About Carbonite Safe as You Get Started

This article contains information about Carbonite Safe that you may not be aware of when first installing the software.

Restoring Files

You can browse and restore files from your backup within the Carbonite application.

Supported Processors for Carbonite Safe

Carbonite supports current Windows and Mac processors.

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