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Stuck Backup and Backup Errors (Mac 1x)

If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.

File Types Excluded from Backup for Carbonite Safe

Carbonite does not automatically select files larger than 4GB (Gigabyte) for backup. Files that may cause conflicts with your programs or operating system when restored are excluded from being backed up.

File Types Excluded from Backup for Carbonite Safe

Carbonite does not back up operating system files because they can cause system conflicts when restored. These files are typically reinstalled when you upgrade the operating system on your existing computer or when you purchase a new computer.

Carbonite Windows Version Release Notes

Carbonite Version 6.6.0 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.

Excluding File Types from Backup

Deselecting a file type causes all selected files of that type to be removed from your backup. You can deselect a specific file type from the backup by using the Carbonite tab in the File Properties window. You can always add deselected files to the backup again, or reselect the file type.

File Types Carbonite Backs Up for Carbonite Safe (Mac 2x)

Carbonite is designed to back up all the unique and irreplaceable files on your computer. Included in your backup are your text documents, spreadsheets, financial documents, photos, music, etc. With the Carbonite Safe Basic plan, video files are not selected for back up by default. They need to be added to your backup manually.

File Types Carbonite Backs Up for Carbonite Safe

Carbonite automatically backs up the files that are most important to you, such as your pictures, documents and music. By intelligently scanning your computer, Carbonite does not include unnecessary files, which improves backup and restore speeds. Less common types of files can be manually added to your Carbonite backup. Review this article to understand what is and is not included in your backup.

Selecting Files for Backup

Carbonite automatically selects the data associated with your computer profiles. You can select additional data by right-clicking on the file or folder and selecting Carbonite; Back this up.

Backing Up Microsoft Outlook

Microsoft Outlook 2010 and above stores a local copy of your email, contacts, and calendar on your computer. By default, Carbonite automatically backs up the .PST in the default file location so you can restore your information if you ever it.

File Size Limits

Carbonite sets size limits for individual files based on your Carbonite plan to avoid backup complications. However, you can manually select user files larger than these sizes to add them to your backup.

Moving Carbonite Safe to Another Windows Computer

You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.

Backing Up Microsoft Edge Favorites

Microsoft Edge favorites reside in a folder that Carbonite Safe cannot back up. This article contains instructions on how to export your Microsoft Edge favorites to an HTML file that you can then select for backup.

Backing Up Files on an External Hard Drive (Mac 1x)

You can use Carbonite to back up files on an external hard drive from Carbonite within the Apple System Preferences.

Removing Files From Your Backup

You can remove files, folders, and drives from the computer that has Carbonite installed and the deselected files will be removed from Carbonite backup within 72 hours.

Backing Up Quicken

Carbonite can back up your Quicken data if you are logged into the app on your Mac and manually select it for backup.

Backing Up Your Safari Bookmarks

Carbonite can back up your Safari bookmarks data. However, the data exists in a hidden Apple folder, so it is not included in Carbonite’s default backup selections.

Backing Up Your iTunes Media and Apple Music

Your iTunes music and Apple Music data is included in your backup by default if you had Carbonite automatically select files for backup. You can view the backup status of the music and video files by navigating to their locations within the Carbonite interface and the colored status dot on the files.

Backing Up TurboTax

Your TurboTax data should be included in your backup by default if you had Carbonite automatically select files for backup on your computer. You can view the backup status of a file by navigating to its location on the computer and viewing the colored status dot on the file and/or folder.

Backing Up TurboTax

If you chose the Automatic setup option when you installed Carbonite, your TurboTax data will be selected for backup by default. If you elected to use the Advanced setup option when you installed Carbonite, you may need to manually select your TurboTax data for backup.

Backing Up Quicken

Your data for the current versions of Quicken will be backed up by default if you chose the Automatic Setup option during installation. Otherwise, you may have to manually add these files to your backup.

Backing Up Your Apple Photos Library

Your Apple Photos pictures and video data are included in your backup by default if you had Carbonite automatically select files for backup.

Important Things to Know About Carbonite Safe as You Get Started

This article contains information about Carbonite Safe that you may not be aware of when first installing the software.

Windows Defender Controlled Folder Access and Carbonite

Controlled Folder Access is a feature included in Windows Defender for the Windows 10 Fall Creator’s Update. It is designed to prevent ransomware from encrypting your files. Controlled Folder Access can prevent Carbonite from being installed or updated, and it can also prevent Carbonite from being able to back up and restore your files. At this time, it is not recommended to actively use both Controlled Folder Access and Carbonite on the same computer.

Troubleshooting Email Notification Setup Issues For CSSB 5.x & 6.x Classic

Carbonite Safe Server Backup is capable of sending emails after any operation completes with a success, warning, or failure status. CSSB does not have a central email server which sends these notifications. To receive notifications, each user must fill in their own SMTP server information. This can be done on the Backup page for any backup set, or by clicking Preferences; Email. CSSB email notifications can work with any properly-configured email host, including online email hosts such as Office 365. The SMTP server information provided within CSSB must be correct, and attempts to connect to the server must not be blocked by security settings, firewalls, or other means.

Troubleshooting Email Notification Setup Issues For CSSB 6.x Enhanced

Carbonite Safe Server Backup is capable of sending emails after any operation completes with a success, warning, or failure status. CSSB does not have a central email server which sends these notifications. To receive notifications, each user must fill in their own SMTP server information. This can be done by clicking Configure Email Notifications within the Notifications section.

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