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Here's a list of articles that might help. If you don't see what you need, you can try filtering by Carbonite product and operating system or rephrase your search and try again.
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Marking Your Files as Favorites with Carbonite Mobile (iOS)
You can mark a file as a favorite with Carbonite Mobile to easily find it again later.
Marking Your Files as Favorites with Carbonite Mobile (Android)
You can mark a file as a favorite with Carbonite Mobile to easily find it again later.
Sharing Your Files with Carbonite Mobile (iOS)
You can use Carbonite Mobile to share your backed-up files with people and supported apps.
Sharing Your Files with Carbonite Mobile (Android)
You can use Carbonite Mobile to share your backed-up files with people and supported apps.
Installing Carbonite Mobile (iOS)
You can install Carbonite Mobile to access files backed up from your desktop devices.
Installing Carbonite Mobile (Android)
You can install Carbonite Mobile to access files backed up from your desktop devices.
Getting Started with Carbonite Mobile (iOS)
You can use Carbonite Mobile to access your computer backed-up files from your iPhone or iPad.
Getting Started with Carbonite Mobile (Android)
You can use Carbonite Mobile to access your computer backed-up files from your Android device.
Enabling Biometric Login for Carbonite Mobile
You can enable the biometric login setting to require your fingerprint or face ID before you can open the Carbonite Mobile app.
Accessing Your Files with Carbonite Mobile (Android)
You can use the Carbonite Mobile app to browse and download your Carbonite backed-up files.
Accessing Your Files with Carbonite Mobile (iOS)
You can use the Carbonite Mobile app to browse and download your Carbonite backed-up files.
Troubleshooting Login Errors on iOS
In some cases, you will run into issues interacting with your account via Safari or your mobile app. This article contains common troubleshooting steps to take to correct for these issues.
OpenText Core Endpoint Backup Support
OpenText Core Endpoint Backup protects data on all the laptops, desktops and mobile devices across your entire business with powerful, configurable backup technology.
Supported Operating Systems for Carbonite Safe
Carbonite supports current Windows and Mac operating systems in both 32-bit and 64-bit versions.
Known Issue: "The username or password provided is incorrect" Error Appears Username and Password is Correct
In some cases, you may see a "The username or password provided is incorrect" error even when entering your account email and password correctly.. This is likely due to an interfering browser extension.
File Types Excluded from Backup for Carbonite Safe
Carbonite does not automatically select files larger than 4GB (Gigabyte) for backup. Files that may cause conflicts with your programs or operating system when restored are excluded from being backed up.
Installing Carbonite Safe and Initial Backup Selections
After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.
Managing Your Private Encryption Key for Carbonite Safe
During the initial installation, Carbonite Safe allows you to manage your own encryption key for Windows computers.
Stuck Backup and Backup Errors (Mac 1x)
If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.
File Types Carbonite Backs Up for Carbonite Safe (Mac 2x)
Carbonite is designed to back up all the unique and irreplaceable files on your computer. Included in your backup are your text documents, spreadsheets, financial documents, photos, music, etc. With the Carbonite Safe Basic plan, video files are not selected for back up by default. They need to be added to your backup manually.
File Types Carbonite Backs Up for Carbonite Safe
Carbonite automatically backs up the files that are most important to you, such as your pictures, documents and music. By intelligently scanning your computer, Carbonite does not include unnecessary files, which improves backup and restore speeds. Less common types of files can be manually added to your Carbonite backup. Review this article to understand what is and is not included in your backup.
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