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Here's a list of articles that might help. If you don't see what you need, you can try filtering by Carbonite product and operating system or rephrase your search and try again.
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Getting Started with Carbonite Mobile (iOS)
You can use Carbonite Mobile to access your computer backed-up files from your iPhone or iPad.
Sharing Your Files with Carbonite Mobile (iOS)
You can use Carbonite Mobile to share your backed-up files with people and supported apps.
File Types Carbonite Backs Up for Carbonite Safe
Carbonite automatically backs up the files that are most important to you, such as your pictures, documents and music. By intelligently scanning your computer, Carbonite does not include unnecessary files, which improves backup and restore speeds. Less common types of files can be manually added to your Carbonite backup. Review this article to understand what is and is not included in your backup.
Message: "Phone Number is Temporarily Prevented from Being Registered"
You are unable to register your phone number for two factor authentication and receive the error message "Phone Number is Temporarily Prevented from Being Registered".
Setting Up Two Factor Authentication for Your Carbonite Safe Account
You can secure your Carbonite Safe account with two factor authentication. When enabled, it requires you to verify a security code sent to your phone when attempting to sign into your account.
Setting Up Two Factor Authentication for Your Carbonite Safe Pro Account
You can secure your Carbonite Safe account with two factor authentication. When enabled, it requires you to verify a security code sent to your phone when attempting to sign into your account.
Removing Your Two Factor Authentication Number from Your Carbonite Safe Account
You can remove an old phone number from your Carbonite Safe account that was used for two factor authentication.
The Carbonite Application / Carbonite InfoCenter for Carbonite Safe Backup Pro
The Carbonite InfoCenter / application is your visual interface to view information about Carbonite's progression, as well as available options. You can set a backup schedule, restore files, manage your Carbonite account, and instruct Carbonite to use less of your Internet bandwidth. Should you run into difficulty you can also contact customer care through the Carbonite InfoCenter / application.
Resetting Your Carbonite Password
You can reset your forgotten Carbonite password by following the instructions in this article.
Carbonite Cancellations and Refunds
To cancel your Carbonite subscription, deactivate automatic renewal to prevent future renewals. After your plan is expired for 30 or 60 days, your backed up data will be permanently removed from Carbonite and Carbonite will no longer function on your computer.
Carbonite Safe Backup Pro Dashboard
As an administrator, you can view the backup status, review alerts, view the billing information and billing history, invite users and administrators, add computers, and perform other actions through the Dashboard. As a Billing Owner, you can perform all the same actions as an administrator as well as manage the billing information for your account.
Signing Into Your Carbonite Account
You can sign into your Carbonite account to install the products and manage your account information.
Opening the Carbonite Interface
The Carbonite interface displays information about your backup, subscription and account. The Carbonite interface allows you to set a backup schedule, restore files, manage your Carbonite account, and instruct Carbonite to use less of your Internet bandwidth.
Getting Started with Carbonite Safe (Mac 2x)
Carbonite is an online backup application that backs up your files to our secure servers and helps you restore the files back to your computer at any time.
Restoring a Bare Metal Image (CSSB 6.7 and above)
A Bare Metal Image backup can be restored using two methods. You can perform a complete Bare Metal restore or a file/folder level restore. To perform a Bare Metal restore, you first need to create a recovery media. After performing a Bare Image restore, additional steps will be required to recover Microsoft SQL Server, Exchange Server and SharePoint databases.
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