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Virtual Machines
You can use Carbonite to back up data files located on a Virtual Machine. Files located on Virtual Machines must be visible to your computer's file management system for Carbonite to be capable of backing them up. Carbonite recommends that you do not attempt to back up the operating files of Virtual Machines.
Supported Operating Systems for Carbonite Safe
Carbonite supports current Windows and Mac operating systems in both 32-bit and 64-bit versions.
Supported Processors for Carbonite Safe
Carbonite supports current Windows and Mac processors.
Supported Drive Formats for Carbonite Safe
Carbonite supports current drive formats.
Difficulty Installing Carbonite
In most cases, you can install Carbonite easily from your account. However, there may be some instances where Carbonite cannot install properly on your computer.
Difficulty Installing Carbonite (Mac 1x)
There are some cases in which the Carbonite software may not install properly on your Mac computer.
Getting Started with Carbonite Safe
You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.
Importing Your iTunes Music
You can import your iTunes data by downloading the backed up copy and moving it into the correct location. After you finish restoring and moving the files, you may have to assign songs that were not originally located within the iTunes Media folder.
Restoring from a Courier Recovery Drive for Carbonite Safe Backup Pro
You can move your files from the recovery hard drive to your computer after you connect the external hard drive to your machine. After the data has been placed onto your system, you can continue your backup and ensure that your files are selected.
Importing Your Files into Programs
Carbonite's first priority is the safe retention and return of your personal data files. Performing a restore will not automatically configure your programs or import restored data. For certain programs, it may be necessary to perform additional steps to import restored data before that data will be accessible.
File Types Excluded from Backup for Carbonite Safe Backup Pro
Carbonite does not backup files that could cause conflicts with your operating system when restored. Generally, these files will be reinstalled when you upgrade the operating system on your existing computer, or when you purchase a new computer.
Carbonite Release Notes (Mac 1x)
This article shows the release notes for latest versions of Carbonite for Mac 1x.
File Types Carbonite Backs Up for Carbonite Safe Backup Pro (Mac 2x)
Carbonite automatically backs up the files that are most important to you. By intelligently scanning your computer, Carbonite does not select unnecessary file types, which improves backup and restore speeds. However, less common user-created data can be manually added to your Carbonite backup.
File Types Carbonite Backs Up for Carbonite Safe Backup Pro (Mac 1x)
Carbonite automatically backs up the files that are most important to you. By intelligently scanning your computer, Carbonite does not select unnecessary file types, which improves backup and restore speeds. However, less common user-created data can be manually added to your Carbonite backup.
Known Issue: Carbonite Becomes Corrupted After Using Time Machine to Restore (Mac 2x)
After using Apple's Time Machine to restore your Mac, Carbonite becomes corrupted.
Stuck Backup and Backup Errors (Mac 1x)
If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.
Pausing and Resuming Carbonite (Mac 1x)
You can pause Carbonite from the Carbonite System Preference pane to temporarily stop Carbonite from backing up your Mac.
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