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Here's a list of articles that might help. If you don't see what you need, you can try filtering by Carbonite product and operating system or rephrase your search and try again.
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Troubleshooting Login Errors on iOS
In some cases, you will run into issues interacting with your account via Safari or your mobile app. This article contains common troubleshooting steps to take to correct for these issues.
Configuring Full Disk Access for Carbonite (Mac 2x)
Apple's Full Disk Access restricts third-party apps like Carbonite from accessing your files. As a result, you must add Carbonite to Full Disk Access so Carbonite can back up and restore your files.
Message: “CarboniteAlerts is damaged and can't be opened."
After updating to MacOS Ventura, you may start to see continuous pop-ups reporting that the “CarboniteAlerts” is damaged and cannot be opened. Interacting with the window will report a second error and then repeat the pop-ups.
Configuring Full Disk Access for Carbonite (Mac 1x)
With the release of macOS Catalina, Carbonite must be granted access to Full Disk Access to allow the backup and restore of your files.
Known Issue: Legacy FileVault Prevents Carbonite from Backing up Files
Apple's disk encryption, FileVault, prevents Carbonite from backing up files.
Allowing Carbonite or Bomgar Through Gatekeeper
Apple's Gatekeeper may prevent you from installing Carbonite or Bomgar, but you can open System Preferences to allow Carbonite or Bomgar to be opened and installed.
Allowing Carbonite Through the Mac Firewall (Mac 1x)
If Carbonite is having trouble connecting to the Internet, you may need to configure the Mac Firewall to allow Carbonite access to the internet.
Allowing Carbonite Through the Mac Firewall (Mac 2x)
If Carbonite is having trouble connecting to the Internet, you may need to configure the Mac Firewall to allow Carbonite access to the internet.
Carbonite Certifications
Below is a list of certificates and/or compliance with various financial and privacy-related protocols and standards.
Stuck Backup and Backup Errors (Mac 1x)
If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.
Configuring Full Disk Access for Webroot SecureAnywhere Antivirus
You need to configure Apple’s Full Disk Access to allow Webroot SecureAnywhere to access and protect your files.
Known Issue: "The username or password provided is incorrect" Error Appears Username and Password is Correct
In some cases, you may see a "The username or password provided is incorrect" error even when entering your account email and password correctly.. This is likely due to an interfering browser extension.
HIPAA
Carbonite Safe Backup Pro and Carbonite Safe Server Backup all provide critical data security protection without compromising patient privacy and can assist customers with HIPAA compliance efforts.
Encryption For CSSB 6.x Enhanced
Carbonite Safe Server Backup (CSSB) offers encryption options that provide 100% privacy of your backup data. The product supports two different types of encryption: private key encryption and auto encryption.
Installing Carbonite Safe Server Backup For CSSB 6.x Enhanced
You can install Carbonite Safe Server Backup by signing into your account on our website.
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