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Backing Up Microsoft Outlook

Microsoft Outlook 2010 and above stores a local copy of your email, contacts, and calendar on your computer. By default, Carbonite automatically backs up the .PST in the default file location so you can restore your information if you ever it.

File Types Excluded from Backup for Carbonite Safe

Carbonite does not automatically select files larger than 4GB (Gigabyte) for backup. Files that may cause conflicts with your programs or operating system when restored are excluded from being backed up.

Known Issue: Avast Blocks Carbonite from Installing or Operating Normally

Avast can block Carbonite from installing and operating normally.

Selecting Files for Backup (Mac 1x)

This article explains how to select files for backup with the Carbonite version 1x for Mac.

Removing Files From Your Backup

You can remove files, folders, and drives from the computer that has Carbonite installed and the deselected files will be removed from Carbonite backup within 72 hours.

Backing Up Microsoft Edge Favorites

Microsoft Edge favorites reside in a folder that Carbonite Safe cannot back up. This article contains instructions on how to export your Microsoft Edge favorites to an HTML file that you can then select for backup.

Storage Quota Exceeded for Carbonite Safe Server Backup (5.x) For CSSB 5.x & 6.x Classic

To stop receiving this error, you must purchase additional storage, update the retention settings, or delete some data from the cloud.

Backing Up Your iTunes Media and Apple Music

Your iTunes music and Apple Music data is included in your backup by default if you had Carbonite automatically select files for backup. You can view the backup status of the music and video files by navigating to their locations within the Carbonite interface and the colored status dot on the files.

Backing Up Quicken

Your data for the current versions of Quicken will be backed up by default if you chose the Automatic Setup option during installation. Otherwise, you may have to manually add these files to your backup.

Getting Started with Carbonite Safe Backup Pro

Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. When you add a computer to a user or administrator, they will receive instructions on how to complete the installation. During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all your files, Carbonite makes the process quick and easy.

Switching from Manual to Automatic Backup (Mac 2x)

Carbonite enables Automatic Backup Settings by default to back up your most common folders and files. These user folders include:

Backing Up TurboTax

If you chose the Automatic setup option when you installed Carbonite, your TurboTax data will be selected for backup by default. If you elected to use the Advanced setup option when you installed Carbonite, you may need to manually select your TurboTax data for backup.

Backing Up QuickBooks

Your data for the current versions of QuickBooks will be backed up by default if you chose the Automatic Setup option during installation. Otherwise, you may have to manually add these files to your backup.

Windows Defender Controlled Folder Access and Carbonite

Controlled Folder Access is a feature included in Windows Defender for the Windows 10 Fall Creator’s Update. It is designed to prevent ransomware from encrypting your files. Controlled Folder Access can prevent Carbonite from being installed or updated, and it can also prevent Carbonite from being able to back up and restore your files. At this time, it is not recommended to actively use both Controlled Folder Access and Carbonite on the same computer.

Carbonite and OneDrive for Mac's File On-Demand Feature

Microsoft added the Files On-Demand feature to OneDrive for Mac with version 18.240.1202.0004 (released January 18, 2019) and requires at least macOS 10.14.2. Files On-Demand allows you to access files without having to store them all locally on your computer. By default, this will not interfere with Carbonite. This article contains instructions to resolve any issues if OneDrive has been configured to prevent backup by Carbonite.

Backing Up TurboTax

Your TurboTax data should be included in your backup by default if you had Carbonite automatically select files for backup on your computer. You can view the backup status of a file by navigating to its location on the computer and viewing the colored status dot on the file and/or folder.

Backing Up Quicken

Carbonite can back up your Quicken data if you are logged into the app on your Mac and manually select it for backup.

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