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How to Determine if Carbonite is Installed (Mac 1x)
When Carbonite is installed and running correctly, you will see a black padlock icon in your Apple menu. If you do not see this, you may need to unhide it from System Preferences or reinstall Carbonite.
Determining Your Software Version (Mac 2x)
You can determine which Carbonite version you have installed on your Mac by opening the Carbonite interface on your Mac.
Downloading Your Carbonite Safe Backup Pro Files with Anytime Anywhere Access
You can log into your Carbonite Safe Backup Pro account from any computer to view and download your files with Anytime Anywhere Access.
Locating the Carbonite Preference Pane (Mac 1x)
When Carbonite is installed on your computer, you can find the black Carbonite lock located in your Apple menu bar near the system clock or through Apple's System Preferences.
Carbonite Post-Restore Checklist (Mac 2x)
This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.
Getting Started with Carbonite Safe Backup Pro
Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. When you add a computer to a user or administrator, they will receive instructions on how to complete the installation. During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all your files, Carbonite makes the process quick and easy.
Determining the Status of Your Backup (Mac 1x)
You can determine the status of your Carbonite backup through the Carbonite Preference pane.
Restoring All of Your Files for Carbonite Safe Backup Pro
You can use Carbonite's Restore Manager to restore the files in your backup to a repaired or new computer. The Restore Manager allows you to download your entire backup in the simplest manner.
Carbonite Post-Restore Checklist (Mac 1x)
This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.
Stuck Backup and Backup Errors (Mac 1x)
If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.
Selecting Files for Backup
Carbonite automatically selects the data associated with your computer profiles. You can select additional data by right-clicking on the file or folder and selecting Carbonite; Back this up.
Carbonite Uninstalled Notification
When a user or administrator uninstalls Carbonite from their computer, you will receive a notification within the Dashboard to alert administrators that the action has been taken. An administrator can send the user or administrator instructions to reinstall Carbonite on his or her system.
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