Carbonite Support > Restoring All of Your Files fo...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Please add your Carbonite Mac software to Apple’s Full Disk Access security feature to continue backing up and restoring your files on macOS Mojave. For more information on how to configure this security feature for Carbonite, please use the appropriate link below:

Restoring All of Your Files for Carbonite Safe with Mac 1.x

You can restore all of your files to a new or repaired computer with the same operating system using the Carbonite Safe software.

Do you want to use the Restore Assistant

The sections below are collapsed. Please click the section title to open / close a particular section.

Step 1: Sign in and Install Carbonite

To begin restoring your files, you will need to install Carbonite on your new or repaired computer. If Carbonite is already installed on your computer, skip to Step 2: Restore Your Files.

  1. Sign into your Carbonite account at https://account.carbonite.com using your email address and Carbonite password.
  2. Click Get Files back for the backup you would like to restore.
  3. Click No and Next when prompted if Carbonite is already installed.
    If you have multiple Macs on your account, you'll be asked two additional questions:
    • Which computer are you currently using? - Select the computer you are using from the options on screen, then click Next.
    • Which computer's backup would you like to restore from? - Select the computer you wish to restore data from, then click Next.
  4. After this, just click Download Now to download the installer file to your system.
  5. Double-click the installer and continue to Step 2: Restore Your Files.
Step 2: Restore Your Files

Restoring with the Installation Wizard

The Carbonite Restore Assistant window will open at the end of the installation. Click Yes, help me restore files now.

Do you want to use the Restore Assistant

The Restore Assistant guides you through a step-by-step process to restore your backed up files. You can restore all of your backed up files to user accounts of your choosing.

Match User Accounts

This step allows you to restore your backed up files to a different user name. Usernames that were backed up on the old computer will be displayed on the left. The drop-down list(s) on the right contain the user locations available on the current computer.

Use the drop-down list(s) to choose a target restore location for each user. After making your selections, click Continue to proceed to the next step.

Restore Assistant: Step One
  • If user accounts still need to be created, it is strongly suggested that you create them manually through your computer's System Preferences instead of Carbonite.

Confirm Your Selections

Your restore selections will be displayed. To confirm and start your restore, click Start Restoring Files.

Restore Assistant: Step Two

Your restore will begin. If you select the Open Carbonite Status Panel when I Click "Done" checkbox, your restore status will display after you click Done in this window.

Restore Assistant: What

It is strongly suggested that you keep your computer on and keep Carbonite in Recover Mode until the restore is complete. You can find out how to adjust your sleep settings by proceeding to the Next Step below.

Restoring with the Interface

Click the lock icon in the menu bar and select Open Carbonite Preferences....

macOS Status Bar: Click the Carbonite padlock icon and select Open Carbonite Preferences

The Carbonite Preference pane will be displayed. Click the drop-down list for the Backup Is: field and select in Recover Mode.

Carbonite Preference Pane

Click Proceed. Carbonite will enter Recover Mode.

Carbonite Preference Pane: Recover Mode Pop-Up

Click the Restore Assistant button to open the Restore Assistant, which will guide you through restoringTo download files from Carbonite’s servers to your computer. all of your files.

Carbonite Preference Pane: Restore Tab

With the Restore Assistant open, you can restore individual files and folders to finish your restore.

Step 3: Configure Energy Saver

You can improve the speed of your restore by making sure that your computer remains on and connected to the internet. Your Mac's power settings can be accessed through Energy Saver in your System Preferences.

Click the Apple symbol in the menu bar and select System Preferences.

Apple Menu: System Preferences

Within the System Preferences window, click the Energy Saver icon to open the Energy Saver pane.

System Preferences Window

If the Computer Sleep Slider is Present...

  1. Set the Computer sleep: slider bar to Never.
  2. Unmark Put the hard disk(s) to sleep when possible.
Energy Saver Pane

If the Computer Sleep Slider is Not Present

  1. Check the Prevent computer from sleeping automatically when the display is off.
  2. Unmark Put the hard disk(s) to sleep when possible.
Energy Saver Pane

After making these adjustments, close System Preferences. You can continue with your normal computer tasks.

Note: To change these settings back later, follow these instructions again. When you reach the step for adjusting the settings to Never, click Restore Defaults instead.

After Restore and Next Steps
  • You can continue to use your computer as needed, but do not move or delete any restored files while Carbonite is restoring your files.
  • After the restore completes, please see our post-restore checklist article for instructions on what to do next.
Troubleshooting

Restore Progress at 0%

If you close and re-open Carbonite or your computer restarts during the restore process, the restore progress may display 0%. In these cases, the progress bar restarts at 0% of what is remaining to be restored. Everything restored before is still on your computer and available to use.

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