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Here's a list of articles that might help. If you don't see what you need, you can try filtering by Carbonite product and operating system or rephrase your search and try again.
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Backing up Microsoft Outlook 2016
With Microsoft Outlook for Mac, Microsoft recommends exporting your information from within the Outlook application before trying to back them up.
Backing Up Your Email
You can back up your email from an email program like Apple Mail or Microsoft Outlook.
Backing Up Your Email
You can back up your email if you use an email program like Apple Mail or Microsoft Outlook.
File Types Excluded from Backup for Carbonite Safe
Carbonite does not back up operating system files because they can cause system conflicts when restored. These files are typically reinstalled when you upgrade the operating system on your existing computer or when you purchase a new computer.
Allowing Carbonite Through a Windows Application Firewall
If Carbonite is having trouble connecting to the Internet or running properly, it could be restricted by your firewall. Allowing Carbonite to connect to the Internet through the application firewall helps ensure Carbonite is able to perform its tasks successfully.
Known Issue: Legacy FileVault Prevents Carbonite from Backing up Files
Apple's disk encryption, FileVault, prevents Carbonite from backing up files.
FAQ: What Is Cloud Backup?
What Is cloud backup?
Backing Up Files on an External Hard Drive (Mac 1x)
You can use Carbonite to back up files on an external hard drive from Carbonite within the Apple System Preferences.
Backup Overdue for Carbonite Safe (Mac 2x)
Carbonite will automatically send out backup overdue emails if your computer hasn't connected to Carbonite within 14 days.
Getting Started with Carbonite Safe (Mac 2x)
Carbonite is an online backup application that backs up your files to our secure servers and helps you restore the files back to your computer at any time.
Reinstalling Carbonite Safe (Mac 2x)
You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.
Important Things to Know About Carbonite Safe as You Get Started
This article contains information about Carbonite Safe that you may not be aware of when first installing the software.
Carbonite Release Notes (Mac 2x)
You can view the latest Carbonite release notes in this article.
Troubleshooting a Stuck or Slow Backup (Mac 2x)
If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.
Storage of Data After Expiration
Carbonite keeps your backed up data on our servers for a limited time after expiration in case you decide to continue with your coverage Depending on your expired account status, Carbonite will permanently remove your backed up data after 30 or 60 days.
Opening the Carbonite Interface
The Carbonite interface displays information about your backup, subscription and account. The Carbonite interface allows you to set a backup schedule, restore files, manage your Carbonite account, and instruct Carbonite to use less of your Internet bandwidth.
Getting Started with Carbonite Safe
You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.
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