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Message: "Phone Number is Temporarily Prevented from Being Registered"

You are unable to register your phone number for two factor authentication and receive the error message "Phone Number is Temporarily Prevented from Being Registered".

Removing Your Two Factor Authentication Number from Your Carbonite Safe Account

You can remove an old phone number from your Carbonite Safe account that was used for two factor authentication.

Setting Up Two Factor Authentication for Your Carbonite Safe Account

You can secure your Carbonite Safe account with two factor authentication. When enabled, it requires you to verify a security code sent to your phone when attempting to sign into your account.

Setting Up Two Factor Authentication for Your Carbonite Safe Pro Account

You can secure your Carbonite Safe account with two factor authentication. When enabled, it requires you to verify a security code sent to your phone when attempting to sign into your account.

Resetting Your Carbonite Password

You can reset your forgotten Carbonite password by following the instructions in this article.

Getting Started with Carbonite Safe (Mac 2x)

Carbonite is an online backup application that backs up your files to our secure servers and helps you restore the files back to your computer at any time.

The Carbonite Application / Carbonite InfoCenter for Carbonite Safe Backup Pro

The Carbonite InfoCenter / application is your visual interface to view information about Carbonite's progression, as well as available options. You can set a backup schedule, restore files, manage your Carbonite account, and instruct Carbonite to use less of your Internet bandwidth. Should you run into difficulty you can also contact customer care through the Carbonite InfoCenter / application.

Carbonite Safe Backup Pro Dashboard

As an administrator, you can view the backup status, review alerts, view the billing information and billing history, invite users and administrators, add computers, and perform other actions through the Dashboard. As a Billing Owner, you can perform all the same actions as an administrator as well as manage the billing information for your account.

Opening the Carbonite Interface

The Carbonite interface displays information about your backup, subscription and account. The Carbonite interface allows you to set a backup schedule, restore files, manage your Carbonite account, and instruct Carbonite to use less of your Internet bandwidth.

Restoring a Bare Metal Image (CSSB 6.7 and above)

A Bare Metal Image backup can be restored using two methods. You can perform a complete Bare Metal restore or a file/folder level restore. To perform a Bare Metal restore, you first need to create a recovery media. After performing a Bare Image restore, additional steps will be required to recover Microsoft SQL Server, Exchange Server and SharePoint databases.

Enabling and Disabling Archive Consistency Checks for Carbonite Safe Server Backup Local Recovery

Carbonite Safe Server Backup (CSSB) has the ability to check the consistency of the backup archive before it extracts your data for restore through what is known as a Cyclic Redundancy Check (CRC). This ensures that the archive has not become corrupted and that your data will be intact after restoration. However, this process can take a long time (depending on the size of the archive). In some situations, it may be your priority to restore all available data as quickly as possible.

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