Carbonite Support > Search Results

Here's a list of articles that might help. If you don't see what you need, you can try filtering by Carbonite product and operating system or rephrase your search and try again.

Carbonite basics

You searched for "Personal Windows Computer Locking Up" in

Search Results

High CPU Usage

Carbonite runs in the background of your system so it doesn't interfere with your computer's normal processes. If Carbonite is using a high percentage of your CPU, the most common cause is that it is struggling to access areas on the hard drive that may not be working correctly. This problem can usually be repaired by a utility that comes installed on your computer.

Backing Up Your iTunes Music

When you install Carbonite using the Automatic setup option or allow Carbonite to automatically manage your backup, your iTunes music library will be backed up automatically if located in the default location. You can check the status of your iTunes music by looking for colored status dots on the icons of your music files. Music files will not be backed up automatically during the free trial period.

File Types Excluded from Backup for Carbonite Safe

Carbonite does not automatically select files larger than 4GB (Gigabyte) for backup. Files that may cause conflicts with your programs or operating system when restored are excluded from being backed up.

How to Find the Email Address Associated with Your Account (Mac 2x)

You can locate the email address associated with your Carbonite account by opening Carbonite from Apple menu or by looking up additional information.

Getting Started with Carbonite Safe

You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.

Searching For Files to Restore

You can use Carbonite's Search and Restore function to restore files to their original location or to the desktop.

Importing Peachtree Data

Peachtree uses several different file types and directories to store information on your computer. If you need to restore your Peachtree data, Carbonite recommends restoring these files to your Desktop. You can import your restored Peachtree data with these instructions.

Determining the Status of Your Backup (Mac 2x)

You can determine the status of your Carbonite backup through the Carbonite icon or the Carbonite User Interface.

Carbonite Post-Restore Checklist (Mac 2x)

This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.

Locating Your Files After a Restore (Mac 2x)

Carbonite can restore files to their original location or to a location of your choice. If your files don't appear in their original locations after a restore, check your Users folders (e.g. Documents, Pictures, Music, etc.).

Getting Started with Carbonite Safe (Mac 2x)

Carbonite is an online backup application that backs up your files to our secure servers and helps you restore the files back to your computer at any time.

Carbonite Post-Restore Checklist (Mac 1x)

This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.

Difficulty Installing Carbonite (Mac 1x)

There are some cases in which the Carbonite software may not install properly on your Mac computer.

Feedback