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Backing Up Microsoft Outlook

Microsoft Outlook 2010 and above stores a local copy of your email, contacts, and calendar on your computer. By default, Carbonite automatically backs up the .PST in the default file location so you can restore your information if you ever it.

File Types Excluded from Backup for Carbonite Safe

Carbonite does not automatically select files larger than 4GB (Gigabyte) for backup. Files that may cause conflicts with your programs or operating system when restored are excluded from being backed up.

File Types Excluded from Backup for Carbonite Safe

Carbonite does not back up operating system files because they can cause system conflicts when restored. These files are typically reinstalled when you upgrade the operating system on your existing computer or when you purchase a new computer.

File Types Carbonite Backs Up for Carbonite Safe

Carbonite automatically backs up the files that are most important to you, such as your pictures, documents and music. By intelligently scanning your computer, Carbonite does not include unnecessary files, which improves backup and restore speeds. Less common types of files can be manually added to your Carbonite backup. Review this article to understand what is and is not included in your backup.

Backing Up Files on an External Hard Drive (Mac 1x)

You can use Carbonite to back up files on an external hard drive from Carbonite within the Apple System Preferences.

Known Issue: Avast Blocks Carbonite from Installing or Operating Normally

Avast can block Carbonite from installing and operating normally.

Removing Files From Your Backup

You can remove files, folders, and drives from the computer that has Carbonite installed and the deselected files will be removed from Carbonite backup within 72 hours.

Backing Up Microsoft Edge Favorites

Microsoft Edge favorites reside in a folder that Carbonite Safe cannot back up. This article contains instructions on how to export your Microsoft Edge favorites to an HTML file that you can then select for backup.

Important Things to Know About Carbonite Safe as You Get Started

This article contains information about Carbonite Safe that you may not be aware of when first installing the software.

Backing Up Quicken

Your data for the current versions of Quicken will be backed up by default if you chose the Automatic Setup option during installation. Otherwise, you may have to manually add these files to your backup.

Backing Up Your iTunes Media and Apple Music

Your iTunes music and Apple Music data is included in your backup by default if you had Carbonite automatically select files for backup. You can view the backup status of the music and video files by navigating to their locations within the Carbonite interface and the colored status dot on the files.

Backing Up TurboTax

If you chose the Automatic setup option when you installed Carbonite, your TurboTax data will be selected for backup by default. If you elected to use the Advanced setup option when you installed Carbonite, you may need to manually select your TurboTax data for backup.

Windows Defender Controlled Folder Access and Carbonite

Controlled Folder Access is a feature included in Windows Defender for the Windows 10 Fall Creator’s Update. It is designed to prevent ransomware from encrypting your files. Controlled Folder Access can prevent Carbonite from being installed or updated, and it can also prevent Carbonite from being able to back up and restore your files. At this time, it is not recommended to actively use both Controlled Folder Access and Carbonite on the same computer.

Backing Up TurboTax

Your TurboTax data should be included in your backup by default if you had Carbonite automatically select files for backup on your computer. You can view the backup status of a file by navigating to its location on the computer and viewing the colored status dot on the file and/or folder.

Backing Up Quicken

Carbonite can back up your Quicken data if you are logged into the app on your Mac and manually select it for backup.

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