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Changing Your Credit Card for Carbonite Safe

You can change your default credit card through your Carbonite account.

Changing Your Carbonite Safe Password

You can sign into your Carbonite Safe account to change your password.

Changing Your Email Address for Your Carbonite Safe Account

You can sign into your Carbonite Safe account to update your email address.

Changing Your Security Questions for Your Carbonite Safe Account

You can sign into your Carbonite Safe account to change your security questions and answers. These security answers can help you sign into your account when you attempt to reset your password.

Changing Your Carbonite Safe Backup Pro Password

You can change the password associated with your Carbonite account after signing in on our website.

Changing Your Email Address for Carbonite Safe Backup Pro

You can only change the email address associated with Carbonite after signing into your Carbonite account on our website.

Changing Your Carbonite Safe Backup Pro Security Questions

You can only update your security questions through our website.

Changing Your Carbonite Backup Nickname

You can change the nickname of your Carbonite backup to make it easier to distinguish from other backups on your account.

Checking Your Backup Progress

When Carbonite finishes backing up a file, the status indicator in the Carbonite application will update. If Carbonite does not appear to be moving, it is most likely backing up a large file.

Virtual Machines

You can use Carbonite to back up data files located on a Virtual Machine. Files located on Virtual Machines must be visible to your computer's file management system for Carbonite to be capable of backing them up. Carbonite recommends that you do not attempt to back up the operating files of Virtual Machines.

Known Issue: "Carbonite File Access is Currently Unable to Locate Files and Folders with Special Characters" or Red X Appears in Anytime Anywhere Access

Anytime Anywhere Access may display an error when attempting to download certain folders or files. This is caused either by the inclusion of special characters in the folder or file name, or for security. You may also see a red X on a file in AAA, meaning the file cannot be downloaded. Carbonite's Anytime Anywhere Access system prevents the download of files that may contain personal credentials. Review this KB for more details.

Applying an Available Carbonite Safe Subscription

You can apply an unused Carbonite subscription to extend your expired subscription.

Installing Carbonite Safe and Initial Backup Selections (Mac 2x)

After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.

Troubleshooting a Stuck or Slow Backup (Mac 2x)

If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.

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