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Limitations of the Backup to Cloud Operation
The product allows users to perform backups to disk only, backups to cloud only, or backups to both disk and cloud. The Backup to Cloud operation has a few limitations and drawbacks, when compared to the other backup types. The limitations are technical, and are largely related to the power and speed of the machine that runs the product.
Installing Carbonite Safe Server Backup For CSSB 6.x Enhanced
You can install Carbonite Safe Server Backup by signing into your account on our website.
FAQ: What is the amandabackup / CarboniteUser User? (CSSB 6.x) For CSSB 6.x Enhanced
What is the amandabackup / CarboniteUser User?
Message: "Carbonite Safe Server Backup Controller and/or Carbonite Safe Server Cloud Controller Could not be Started due to Log on Failure"
When the product attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message. However, the error can appear at any time. One of the errors could be as follows: Carbonite Safe Server Backup Controller could not be started due to a log on failure, Carbonite Safe Server Cloud Controller could not be started due to a log on failure, Carbonite Safe Server Backup Controller and Carbonite Safe Server Cloud Controller could not be started due to a log on failure.
Configuring Email Notifications For CSSB 6.x Enhanced
Users can receive notifications when particular operations get completed. This option is offered for all backup sets globally.
How to Change the amandabackup / CarboniteUser User Password For CSSB 6.x Enhanced
The amandabackup / CarboniteUser user password can be updated within the user interface. The "Update Password" command updates the password for the amandabackup / CarboniteUser user in the product's internal MySQL database and for its background services.
How to Install the Java Runtime Environment for CSSB 6.0 - 6.3 For CSSB 6.x Enhanced
Carbonite Safe Server Backup requires the Java Runtime Environment (JRE) version 8 or higher to be installed on the system. The CSSB user interface cannot run without the JRE, and backups cannot be configured or managed without the user interface.
Frequently Asked Questions Regarding Carbonite Safe Server Backup Single-Server Subscriptions For CSSB 6.x Enhanced
A single-server subscription is available for Carbonite Safe Server Backup. If you have a single-server plan, CSSB can only be active on one server at a time.
Storage Quota Exceeded for Carbonite Safe Server Backup (6.x) For CSSB 6.x Enhanced
To stop receiving this error, you must purchase additional storage, update the retention settings, or delete some data from the cloud.
Storage Quota Exceeded for Carbonite Safe Server Backup (5.x) For CSSB 5.x & 6.x Classic
To stop receiving this error, you must purchase additional storage, update the retention settings, or delete some data from the cloud.
How to Change the amandabackup / CarboniteUser User Password For CSSB 5.x & 6.x Classic
The amandabackup / CarboniteUser user password can be updated using the Update Password command by navigating to Preferences; Advanced; Update Password, within the user interface. This command updates the password for the amandabackup / CarboniteUser user in the product's internal MySQL database and for its background services.
How to start new cloud backups with Carbonite Safe Server Backup
This article explains how to start new cloud backups with Carbonite Safe Server Backup.
Message: "Error 1722: Carbonite Safe Server Backup installation failed."
Error 1722 is a generic error that can occur during a new installation of the product or when upgrading from one version to another. This error appears when an unexpected problem occurs that the installation process cannot handle.
Carbonite Safe Server Backup Release Notes For CSSB 6.x Enhanced
Carbonite Safe Server Backup is continually updated to address issues that may impact how you use the product.
Carbonite Post-Restore Checklist
This checklist will assist you with performing post restore functions to get your data where it needs to be and resume your backup.
Message: "One or more of the VSS writers required for backup have failed"
If a VSS Writer's status is unstable while attempting to perform a backup, you will receive an error message stating Writers status is not stable. Try after restarting application Writer service.
Backup Overdue for Carbonite Safe Backup Pro
If your backup is not progressing normally, reboot your computer. Rebooting often resolves minor backup issues and allows Carbonite to connect to our servers. When the computer powers back on, allow all startup processes to complete before attempting to open and check Carbonite. If your backup doesn't resume after rebooting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.
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