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Recovery of a Windows 10 Computer

  • This article is for Windows only

There are three steps associated with successfully performing a recovery of a Windows 10 laptop. They are as follows:

The sections below are collapsed. Please click the section title to open / close a particular section.

Configuring Your Backup

You need to install Carbonite Safe Server Backup on the Windows 10 computer. Once installed, configure your backups as follows:

  1. Create a backup set to back up the complete Boot drive and System drive. In this example, the Windows 10 computer has a C:\ drive acting as both the boot and system drive.
    1. Back up the entire C:\ drive to ensure that all application installation directories, application data, User data, Start Menu items, Shortcuts, etc. are included in the backup.
    2. This backup set was named CDrive.
Backup Set
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Note: After saving your backup set, a window will appear prompting you to configure your mail server in order to start receiving email notifications about the status of your backup. You can opt to do this later. For more information about configuring email notifications, click this link.

  1. Configure your desired location of backup data in the Set your backup location: section. You can choose a location on the local disk or the cloud.
    1. For the purpose of this demonstration, an external USB drive that was connected to the computer was used.
    2. Make sure the external drive is accessible through Windows Explorer. Change the Disk Storage location to a folder on the USB drive.
    3. In this case the drive is mapped as E:\.
    4. The CDrive backup was saved in E:\CDriveBackup.
Backup Where
  1. Create a backup for System State. This backup set will back up all system files, boot files, registry data, etc. Change the Disk Storage location to a folder on the USB drive.
    1. This backup set was named SystemState.
    2. Choose the location where to save your backup. In this case, the location was E:\SystemState.
System State Backup
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  1. Run a Full Backup to disk for both backup sets.
Full Backup Backup
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Performing a Recovery

A recovery starts from a new installation of Windows. Follow the steps below:

  1. Install the original version of Windows with the same Service Pack.
  2. Make sure that the new server has the exact same drive partitions, Filesystem (such as NTFS), and Windows installation directory as the original computer.
  3. The computer name can be the same as the original or a different one.
  4. Do not join any domain or Workgroup.

Once Windows is installed, system recovery can begin.

  1. Install Carbonite Safe Server Backup (CSSB) on the computer.
    1. Install the same version of CSSB in the original location along with its prerequisites, such as Java.

The Import Existing Backup Sets operation will bring back the old backup sets and their data that has been stored on the USB drive.

To import existing backup sets, follow the steps below:

  1. Click Tools; Import Existing Backup Sets.
Select Import Existing Backup Sets
  1. Select the Import Backup Sets from Local Directory radio button.
Import Existing Backup Sets
  1. Provide the original computer name in the Host Name field.
Host Name
  1. If you wish to import existing backup sets for all backup sets, you may leave the Backup Set Name field blank.
  2. Select your Backup Data Location.
    1. This is the location where the backup data has been stored.
    2. Browse to the folders on the USB drive where the data from the backup sets was stored.
Select Backup Set to restore
  1. Click OK to begin the Import Existing Backup Sets process.
Select OK to restore
  1. Carbonite Safe Server Backup will show you progress of matched catalog entries. This process may take time to finish depending on how many backup runs are found in the backup data location.
Import Existing Backup Sets proress
  1. Once Carbonite Safe Server Backup has imported existing backup sets, it will report a success. Click OK to acknowledge the message.
Import Existing Backup Sets Success
  1. Close Carbonite Safe Server Backup and re-open it to display the restored backup catalog.
  2. Repeat the above steps for the SystemState backup set.
  3. All restored backup sets will be displayed on the left of the user interface.
Restoring Your Data

The last step in the recovery phase is to perform an actual restore of the data.

  1. Restore the data from the CDrive backup set.
    1. Navigate to the Restore page. By default, the Restore All option will be chosen and everything in the backup set will be restored. You can restore specific items instead by using the Restore Select or Search By Name options.
    2. Set the Restore Location to Original Location.
    3. Click the Restore Now button.
Restore Backup Set
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  1. Repeat the process for the SystemState backup set. Set the Name Conflict Settings option to Overwrite Existing.
Restore SystemState Backup Set
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Note: For the System State restore, you will only be able to select the Restore All or Restore Select options.

  1. The restore process may take a long time. Once the restore is completed successfully, Carbonite Safe Server Backup will prompt you to reboot the computer.
  2. Reboot the machine. You should find the computer in the pre-disaster state.