Backing Up Files on External Hard Drives
- This article is for Windows - View the Mac article
You can use Carbonite to back up an external hard drive (in NTFS or FAT32 format) that is directly connected to your computer by USB. By selecting the contents of the external drive, Carbonite backs up the files just like other files on your computer.
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Depending on your Carbonite plan, you can select internal and external hard drives for backup.
Please see the chart below for the drives that are supported under each plan.
|Amount of Drives|
|Carbonite Plan||One Internal||One External||Two or More|
- The drive must be in working condition.
- The drive must be directly connected to the computer by USB.
- The drive must be in FAT32 or NTFS format.
Depending on your Carbonite plan, you can select external hard drives for backup the same way as files and folders.
- Click the Windows Start button.
- Open File Explorer.
- Navigate to This PC.
- In other versions of Windows, it could be called Computer or My Computer.
- Find the external hard drive.
- If you do not see the drive, safely remove it from the computer and re-connect it. If you still do not see it, review the Backup Requirements section.
- Right-click the external hard drive and click Carbonite; Back this up.
If you select multiple files at once, you may receive a message stating that system, program, temporary and / or video files will not be included automatically.
These files are not included by default for the following reasons:
- System and program files would be best restored from the installation files provided by the vendor.
- Temporary files exist for a short amount of time and cannot be restored in a meaningful or useful state.
- Videos are excluded on Carbonite Safe Basic plans.
Generally, these files do not need to be backed up. After a computer failure, it is best to reinstall the operating system than restore system files from the backup. Similarly, programs are best to be reinstalled from the original vendor’s media (CD/DVD/EXE). Personal files are not affected by these exclusions. The advantages of these exclusions are:
- Backups are less likely to fail – a common cause of backup failure is selecting large or problematic system, program, and temporarily files. Excluding these files by default reduces this risk.
- Backup/Restore speeds are quicker – by selecting only what is important the time it takes to upload/download the files is reduced.
While some files are excluded to improve the performance of your backup, you can add files individually for backup by navigating to the file, right-clicking the file for backup and click Carbonite; Back this up.