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Here's a list of articles that might help. If you don't see what you need, you can try filtering by Carbonite product and operating system or rephrase your search and try again.
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Transferring Your Carbonite Safe Subscription to Restore Files (Mac 2x)
You can transfer your Carbonite Safe subscription to restore your files to another computer.
Transferring Carbonite Safe Between Windows and Mac
You can transfer your existing Carbonite Safe subscription from Windows to a Mac computer.
FAQ: What Is Cloud Backup?
What Is cloud backup?
How to Speed up Your Backup and Restore
The speed of your Internet connection is the primary factor for how fast you can back up or restore your files. Your backup and restore speed will also depend on the speed of your computer, the amount of data selected for backup/restore, and the amount of strain your other programs and services have on your internet connection.
Restore Speed
Recovering small amounts of data (a few files here or there) usually takes only a few seconds or minutes. Restoring all of your data will take longer depending on how much data you have and the speed of your ISP.
Carbonite for Mac 1x and Antivirus
If you are using third-party antivirus software on your Mac, it is possible that it may slow or block your Carbonite backup. Antivirus programs will scan any processes that they do not recognize - even if they are legitimate - and can also prevent them from running altogether. In this case, you will need to configure your antivirus to allow Carbonite to function.
Carbonite for Mac 2x and Antivirus
If you are using third-party antivirus software on your Mac, it is possible that it may slow or block your Carbonite backup. Antivirus programs will scan any processes that they do not recognize - even if they are legitimate - and can also prevent them from running altogether. In this case, you will need to configure your antivirus to allow Carbonite to function.
Locating the Carbonite Icon
The Carbonite icon is located in your Windows notification area / system tray at the bottom right of your screen. The Carbonite icon can be used to check the status of your backup, view and set options, and/or get assistance.
Carbonite Safe Backup Pro Dashboard
As an administrator, you can view the backup status, review alerts, view the billing information and billing history, invite users and administrators, add computers, and perform other actions through the Dashboard. As a Billing Owner, you can perform all the same actions as an administrator as well as manage the billing information for your account.
Message: “The drive ‘NAME’ has been disconnected”
During a backup, a Carbonite alert appears with “The drive ‘NAME’ has been disconnected”.
Carbonite Plans and Features
This article covers the Carbonite Safe plans, features, and prices.
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