Support
Contact
Sign In
Carbonite Support > Search Results
Here's a list of articles that might help. If you don't see what you need, you can try filtering by Carbonite product and operating system or rephrase your search and try again.
You searched for "Personal Pro Windows Stuck Restore" in
Search Results
Stuck Restore (Mac 2x)
If it seems like your restore is stuck, it's possible that Carbonite is restoring a single large file.
Allowing Carbonite Through the Mac Firewall (Mac 2x)
If Carbonite is having trouble connecting to the Internet, you may need to configure the Mac Firewall to allow Carbonite access to the internet.
How to Speed up Your Backup and Restore
The speed of your Internet connection is the primary factor for how fast you can back up or restore your files. Your backup and restore speed will also depend on the speed of your computer, the amount of data selected for backup/restore, and the amount of strain your other programs and services have on your internet connection.
Carbonite Release Notes (Mac 2x)
You can view the latest Carbonite release notes in this article.
Difficulty Installing Carbonite (Mac 1x)
There are some cases in which the Carbonite software may not install properly on your Mac computer.
Reinstalling Carbonite Safe Backup Pro
You can reinstall Carbonite by signing into your account. Users can only reinstall computers that are associated with their username.
Stuck Backup and Backup Errors (Mac 1x)
If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.
Determining the Status of Your Backup on Windows
You can check the status of your backup through the Carbonite application.
Feedback