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Here's a list of articles that might help. If you don't see what you need, you can try filtering by Carbonite product and operating system or rephrase your search and try again.
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Confirming Account Ownership for Carbonite Safe
We don't release account information or grant the ability to change account information to individuals who aren't the account owner.
Confirming Account Ownership for Carbonite Safe Backup Pro
We don't release account information or grant the ability to change account information to individuals who aren't the account owner.
Carbonite Release Notes (Mac 2x)
You can view the latest Carbonite release notes in this article.
Carbonite Safe Server Backup Release Notes For CSSB 6.x Enhanced
Carbonite Safe Server Backup is continually updated to address issues that may impact how you use the product.
Carbonite Windows Version Release Notes
Carbonite Version 6.6.0 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.
Updating to the Latest Version of Carbonite Safe Server Backup
You can update to the latest version of Carbonite Safe Server Backup by logging into your Carbonite account.
Microsoft SQL Server Backup For CSSB 5.x & 6.x Classic
Users can perform VDI-based backups of a specific database on a specific SQL server instance. Full, Differential, and Incremental (Log) backups are supported.
Microsoft SQL Server Backup For CSSB 6.x Enhanced
Users can perform VDI-based backups of a specific database on a specific SQL server instance. Full, Differential, and Incremental (Log) backups are supported.
Carbonite for Mac Showing Account is Disabled Following Update to Sequoia
This article details a new security in Sequoia (macOS 15.0) and its impact on the Mac 2x backup functionality.
Known Issue: Direct Backups to Cloud Fail
If you are running a Backup to Cloud operation and your backup fails after running for a while, you can attempt a Backup to Disk and Cloud. This problem can be caused by many different factors such as a large backup, a slow upload bandwidth, and your computer being under heavy use.
Stuck Backup and Backup Errors (Mac 1x)
If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.
Message: "One or more of the VSS writers required for backup have failed"
If a VSS Writer's status is unstable while attempting to perform a backup, you will receive an error message stating Writers status is not stable. Try after restarting application Writer service.
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