Support
Contact
Sign In
Carbonite Support > Search Results
Here's a list of articles that might help. If you don't see what you need, you can try filtering by Carbonite product and operating system or rephrase your search and try again.
You searched for "Difficulty Installing" in
Search Results
Difficulty Installing Carbonite
In most cases, you can install Carbonite easily from your account. However, there may be some instances where Carbonite cannot install properly on your computer.
Difficulty Installing Carbonite (Mac 2x)
In some cases, Carbonite may not install properly or open correctly after downloading from the Carbonite website. You can open the Carbonite Installer file by using the Show Package Contents function in the right-click menu of Finder.
Difficulty Installing Carbonite (Mac 1x)
There are some cases in which the Carbonite software may not install properly on your Mac computer.
Reinstalling Carbonite Safe
You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.
Reinstalling Carbonite Safe (Mac 2x)
You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.
Reinstalling Carbonite Safe (Mac 1x)
You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.
Windows Defender Controlled Folder Access and Carbonite
Controlled Folder Access is a feature included in Windows Defender for the Windows 10 Fall Creator’s Update. It is designed to prevent ransomware from encrypting your files. Controlled Folder Access can prevent Carbonite from being installed or updated, and it can also prevent Carbonite from being able to back up and restore your files. At this time, it is not recommended to actively use both Controlled Folder Access and Carbonite on the same computer.
Known Issue: "No Internet Connection" Appears When Installing CSSB
When installing CSSB, you might get an error when downloading or installing components that reads: “No Internet Connection: We cannot connect to the internet. Please check your connection and try again.
Downloading Your Carbonite Safe Backup Pro Files with Anytime Anywhere Access
You can log into your Carbonite Safe Backup Pro account from any computer to view and download your files with Anytime Anywhere Access.
Deploying the Carbonite Client to Your Network via MSI
Carbonite Safe Pro admins are able to remotely deploy the Carbonite Safe Pro software to multiple workstations on their network within the Dashboard. These instructions are geared towards System Administrators who understand how to remotely deploy software on their network for their users.
Manually Uninstalling Carbonite
If possible, we recommend using your computer's default service for uninstalling programs when uninstalling Carbonite. If you aren't able to uninstall Carbonite normally, the instructions in this article can be used to uninstall Carbonite manually. If an incomplete installation is preventing either a reinstall or an uninstall of Carbonite, we suggest you follow the steps below to remove the Carbonite program files manually.
Feedback