To continue backing up and restoring files on macOS 10.15 or greater, Carbonite needs to be updated to the latest version of Carbonite and granted access to Apple's Full Disk Access. For more information on how to complete these steps, please review the applicable article below.
Thank you for trying and using Carbonite! Carbonite is an online backup program that backs up your data files to our secure servers and helps you download the files back to your computer at any time. This guide will help you get started with Carbonite. If you haven't already created an account, please visit the Carbonite website to sign up for a trial.
The collapsible sections will teach you the basics about Carbonite. For detailed information about Carbonite, please see the Carbonite Customer Handbook:
Each of the sections below is collapsed. Please click the section title to open / close a particular section.
After creating an account, you'll be logged in as an administrator. From here you can install Carbonite or add users and computers to your account so that others can join and back up their computers as well.
Next, you can install Carbonite and select the backup settings. You'll be asked to make your initial backup selections during the installation.
Once Carbonite is operating on your computer, you have a few ways to make sure everything you need is backed up and protected. "Backing up" is the process of uploading copies of your selected files from your computer to the Carbonite servers.
- How do I tell what's backed up? - Carbonite places color-coded status dots on files and folders to indicate their backup status. These dots will tell you if a file is backed up, selected but not yet backed up, or not selected.
- How do I add files to my backup? - You can use the Carbonite user interface to select files or folders for backup.
- How do I remove files from my backup? - You can remove files from your backup using the same method as adding them to your backup. The "back this up" option will change to "don't back this up" if the highlighted file is already backed up.
After backing up some files, you are ready to test restoring them. "Restoring" is the process of downloading copies of any backed up files from our servers to your computer.