Your Carbonite subscription protects your computer files by backing them up to our secure servers and allowing you to restore them at any time. Most billing options can only be accessed by the Billing Owner of the account.
Renewing your subscription
When you purchase your subscription, you select a specific plan and length of time. You can renew your subscription at the same plan or change your plan.
Your subscription allows you to add as many users and computers as you need. However, the total combined backup space that those users and computers may use is limited. Billing Owners can purchase additional storage for their account to keep backups progressing.
Carbonite offers an automatic renewal option so that you don't have to worry about manually renewing before your subscription runs out. This may already be activated for you. You can enroll in automatic renewal any time you like.
We want to be your backup solution! If you're not happy with Carbonite for any reason, we'd like to work with you and resolve any concerns or issues you might be having with the product. Please contact us with any concerns or issues!
More info about your subscription