Carbonite Support > Stuck Restore

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Stuck Restore

Restores are performed in the background to lessen the impact on your computer's resources. However, the less you use your computer, the faster your restore will complete. You can view the progress of your restoreTo download files from Carbonite’s servers to your computer. through the Restore Manager.

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Viewing Your Restore Status

Double-click the Carbonite icon in your Windows notification areaThe area next to your system clock that contains the icons of the programs you are running. to open the Carbonite application.

Carbonite Icon

Note: If the icon isn't visible, click the show hidden icons button ( < ) next to the Windows notification area to display hidden icons. In Windows 7, click the Show hidden icons button ( ^ ) next to the Windows notification area to display the Carbonite icon. To view the desktop and notification area in Windows 8 and Windows 10, press the Windows Key + D on your keyboard.

The Carbonite application will be displayed.

Click the View status of files being restored link to open the Restore Manager. Click the image(s) below to enlarge.

Carbonite Windows Client: Your backup is in recover mode: View status of files being restored

The status of your restore will be displayed. You'll see:

  • Your restore progress
  • An estimate of how much time is remaining
  • The size, progress, and name of the file currently being restored

Viewing the Restore Status

If you are restoring a large file or a large folder, the Restore Manager will display the progress of the file or folder being restored.

Carbonite restores one file at a time and needs to finish an entire file before moving on to the next one.

  • For example, email files are very large and may take a few hours to restore - even with a high speed internet connection.
  • If your computer restarts or the Internet connection is dropped or otherwise disrupted, Carbonite will need to start restoring the file it left off on from the beginning.

Restoring a large file is not the only reason Carbonite may appear to be stuck. Please see further steps below.

Troubleshooting a Stuck Restore

If your restore appears stuck for a significant amount of time:

  • Check to make sure Carbonite is in Recover Mode and enable it if not. Stay in Recover Mode until your restore is completed and you are sure you have everything you need.
  • Make sure your computer stays on and awake for the duration of the restore by adjusting your power settings.
  • Make sure Windows Updates are not causing the computer to restart automatically by configuring your Windows Update settings.