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Here's a list of articles that might help. If you don't see what you need, you can try filtering by Carbonite product and operating system or rephrase your search and try again.
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Hibernation and Sleep Mode
You need to configure your Windows hibernation and sleep settings so Carbonite's connection to your computer is not disrupted during a backup or restore.
How to Speed up Your Backup and Restore
The speed of your Internet connection is the primary factor for how fast you can back up or restore your files. Your backup and restore speed will also depend on the speed of your computer, the amount of data selected for backup/restore, and the amount of strain your other programs and services have on your internet connection.
Allowing Carbonite Through a Windows Application Firewall
If Carbonite is having trouble connecting to the Internet or running properly, it could be restricted by your firewall. Allowing Carbonite to connect to the Internet through the application firewall helps ensure Carbonite is able to perform its tasks successfully.
Finding Your Computer's Name
Carbonite uses the name of your computer to identify your backup. The computer name is different from the manufacturer's brand name, such as HP, Dell, Lenovo, etc. If your Carbonite subscription is for a computer that is no longer in service and you have multiple computers listed under your account, you can use these instructions to find the computer names for your operational computers.
Carbonite Windows Version Release Notes
Carbonite Version 6.4.6 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.
Importing Firefox Bookmarks
Your Firefox bookmarks are saved in a folder on your computer called Bookmarkbackups and can be imported back into your Firefox web browser.
Changing Your Carbonite Safe Backup Pro Security Questions
You can only update your security questions through our website.
Transferring Your Carbonite Safe Subscription to Restore Files
You can transfer your Carbonite Safe subscription to restore your files to another computer.
Known Issue: "Carbonite File Access is Currently Unable to Locate Files and Folders with Special Characters" or Red X Appears in Anytime Anywhere Access
Anytime Anywhere Access may display an error when attempting to download certain folders or files. This is caused either by the inclusion of special characters in the folder or file name, or for security. You may also see a red X on a file in AAA, meaning the file cannot be downloaded. Carbonite's Anytime Anywhere Access system prevents the download of files that may contain personal credentials. Review this KB for more details.
Message: “The drive ‘NAME’ has been disconnected”
During a backup, a Carbonite alert appears with “The drive ‘NAME’ has been disconnected”.
Message: “Your hard drive has been disconnected”
During a backup, a Carbonite alert appears with “You hard drive has been disconnected”. If Carbonite cannot detect your drive, Carbonite will remove the backup for that drive after 30 or 60 days.
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