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Moving Carbonite Safe to Another Windows Computer
You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.
Carbonite Cancellations and Refunds
To cancel your Carbonite subscription, deactivate automatic renewal to prevent future renewals. After your plan is expired for 30 or 60 days, your backed up data will be permanently removed from Carbonite and Carbonite will no longer function on your computer.
Changing Your Automatic Renewal Status for Carbonite Safe Backup Pro
You can change your automatic renewal status at any time through your Carbonite account.
Deactivating Automatic Renewal for Carbonite Safe
Customers enrolled in automatic renewal can log into their Carbonite account and deactivate it at any time. If you wish to cancel your subscription, you may simply ignore the email notifications you receive regarding account expiration.
Uninstalling Carbonite Safe
You can remove Carbonite from your computer by uninstalling it. After you uninstall Carbonite, Carbonite will no longer back up your files, but your existing backup will remain safe while you have a paid subscription.
Deactivating Automatic Renewal for Carbonite Safe Backup Pro
As a Billing Owner, you can deactivate automatic renewal on your account to prevent future purchases on your Carbonite Safe Backup Pro account.
Deactivating Automatic Renewal for Webroot Business Endpoint Protection Antivirus
You can deactivate automatic renewal for your Webroot Business Endpoint Protection Antivirus add-on that was purchased with Carbonite to prevent future renewals.
Storage of Data After Expiration
Carbonite keeps your backed up data on our servers for a limited time after expiration in case you decide to continue with your coverage Depending on your expired account status, Carbonite will permanently remove your backed up data after 30 or 60 days.
Getting Started with Carbonite Safe
You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.
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