Support
Contact
Sign In
Carbonite Support > Search Results
What can we help you with?
You searched for "Partner How to Reinstall" in
Search Results
Reinstalling Carbonite Safe Backup Pro for Your Clients
If you have access to your client’s computer, you can use the Partner Portal to reinstall Carbonite Safe Backup Pro.
Partner Portal
As a Carbonite Partner, you can set up accounts, purchase, activate, renew, upgrade, monitor your customers' subscriptions, and perform other actions through the Portal. You also have access to marketing, sales and training resources that will help you promote Carbonite and rapidly grow your business.
Monitoring Your Customers
Monitoring your customers accounts can be done through the Partner Portal. You will be able to view information pertaining to the amount of data backed up and any computers which are not backing up.
Updating Clients to the Latest Version of Carbonite for Windows
The current SSL server certification for Carbonite Windows backups expires on May 30th, 2020. It is imperative that your clients update to the latest product version of Carbonite, which has the updated certificate.
Stuck Backup and Backup Errors (Mac 1x)
If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.
Installing Carbonite Safe Server Backup for Your Clients
With Administrator privileges to your clients' Safe Backup Pro accounts, you can install Carbonite Safe Server Backup (CSSB) for your Safe Backup Pro Power or Ultimate clients.
Installing Carbonite and Activating an Account
As a Carbonite Partner, you can install Carbonite on your customer's computer and activate their account.
Requesting Courier Recovery for Customers
As a Partner, you can request Courier Recovery to receive an external hard drive that contains all the files associated with the selected computer backup.
Managing Carbonite Safe Server Backup Settings Through the Partner Portal
As a Carbonite Partner, you are able to manage and view certain backup settings for your Carbonite Safe Server Backup users through the Portal. In order for these options to be visible within your account, your client must be running at least version 5.2 of the Carbonite software.
Starting a Trial Through the Partner Portal
As a Carbonite Partner, you can start a Carbonite trial for your customers through the Portal. You will have the option of selecting either a Business trial or a Personal trial.
Video Tutorials
The following video tutorials will demonstrate how to operate some of the basic functions of Carbonite on different platforms.
Adding an Additional Computer to a Safe Account in the Portal
You can add additional computers to your customer’s Safe account through the Partner Portal.
List of CSSB Services and Processes
The product may install and run a number of Windows services during initial setup. This article contains a list of the services and processes used by CSSB.
Adding a New Trial for Your Existing Carbonite Safe Clients
As a partner, you can add trials to existing Carbonite accounts that are associated with your Partner Portal.
Feedback