Adding an Additional Computer to a Safe Account in the Portal

• This article is for Windows and Mac

You can add additional computers to your customer’s Safe account through the Partner Portal.

Sign into your Partner account at https://portal.carbonite.com.

Sign In

Once signed in, click Manage my accounts within the Quick Links section for Carbonite Safe.

Within the Accounts tab, you will be able to view a list of your clients associated with your partner account. Select the Safe account to which you would like to add another computer.

Within the customer's account, click Add a new computer.

The next screen will display the available plans. Click Buy to choose a plan from the list.

Your plan options will be displayed on the next screen. Select the subscription length and click Continue to checkout. You will be directed through the purchase process.

You will be taken to the Review and Purchase page, where you will be able to choose a credit card on file for the purchase and edit your payment information. You will also be able to change the selected plan. Once you are satisfied with your selection, click Complete my purchase.

Once your purchase is successful, a summary will be displayed in the form of a receipt. You will receive a confirmation email with the details of your order. Your customer will receive an email with instructions for downloading Carbonite.

If you are on the customer’s computer they would like to protect, click Download now to install Carbonite.

However, if you are not on the customer’s computer at the time of purchase, you can always install Carbonite at a later time.

Navigate to the Accounts tab, and select their account from the list.

The newly purchased subscription will be listed under Computers. Click the Download link to install Carbonite on their additional computer.