Reinstalling Carbonite Safe Backup Pro for Your Clients
Summary:
If you have access to your client’s computer, you can use the Partner Portal to reinstall Carbonite Safe Backup Pro.
This article applies to:
Carbonite Plans | Products | Platforms |
Core, Power, and Ultimate plans* (Not sure?) - View the Carbonite Safe article (Sign in as the customer) | Safe Pro | Partner Portal and Windows |
*You must obtain Administrator access to the Carbonite Safe Backup Pro account to perform the steps below.
Solution:
- From the target computer, sign in to your partner account at https://portal.carbonite.com or with the button below.
- Once signed in, click Manage my accounts within the Quick Links section for Carbonite Safe.
- From the Account column, click the name of the account that has the Windows version of Carbonite that you would like to update to the latest version.
- Click Manage computers & users to view the customer’s Carbonite Safe Backup Pro Dashboard.
- After you are on the Backup Dashboard tab of the client’s account, click the user or administrator name that has the backup that you want to update.
- From the Computer Actions column of the user’s page, use Select an action to choose Reinstall on this computer.
- On the next page, click Download Now.
- Depending on your web browser, use the instructions below to open the downloaded file.
- Within Google Chrome, the Carbonite icon will appear in the bottom left of your screen. Click the file to open it.
- Within Mozilla Firefox, a message will appear asking if you would like to save the file. Click Save File, click the arrow in the top right corner of your screen, and double-click the file to open it.
- Within Microsoft Edge or Internet Explorer, click Run at the bottom of the screen to open the Carbonite file.
- After following the steps for your web browser above, a User Account Control alert will appear. Click Yes to continue.
- The Carbonite Terms of Service will appear. Click I agree to start the installation/update process.
After the installation completes, a success window will appear. Carbonite is now installed on your client’s computer with the latest version and will start backing up any new files within the next few minutes.