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Here's a list of articles that might help. If you don't see what you need, you can try filtering by Carbonite product and operating system or rephrase your search and try again.
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Requesting a Courier Recovery Drive for Carbonite Safe Backup Pro
Courier Recovery is the process of contacting Carbonite, working with a Recovery Specialist to retrieve your backup, and receiving a form of media (DVD, external hard drive, etc.) with a copy of your backed up files to your address via mail for a $175.99 fee per computer.
Requesting a Courier Recovery Drive for Carbonite Safe
You can request Courier Recovery to receive a copy of your backed up files on an external hard drive.
Restoring from a Courier Recovery Drive for Carbonite Safe Backup Pro
You can move your files from the recovery hard drive to your computer after you connect the external hard drive to your machine. After the data has been placed onto your system, you can continue your backup and ensure that your files are selected.
Installing Carbonite Safe and Initial Backup Selections
After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.
Carbonite Plans and Features
This article covers the Carbonite Safe plans, features, and prices.
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