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Known Issue: Cloud Only Backup Fails with “Unable to resume because backup run was not found”

Summary:

A cloud-only backup set fails with an error stating “Unable to resume because backup run was not found” or something similar.

This article applies to:

Carbonite Plans Products Platforms
Power and Ultimate (Not sure?) Carbonite Safe Server Backup (Not sure?) Windows

Cause:

CSSB attempted to resume an old backup. The error can safely be ignored, but can also be resolved by deleting the affected backup set from within CSSB, preserving its backups, and then reimporting the backup set.

Solution:

  1. Click the affected backup set’s name in the main CSSB dashboard.
  2. Click Edit Backup Set.

Note: The backup set’s schedule will need to be reconfigured after reimporting, make note of the schedule settings if you want to use the same schedule.

  1. Click Delete in the upper right, which will prompt you to remove the backup set and either remove or preserve the associated backup data. Be sure to preserve the backup data.
  2. Once the backup set has been removed, click Advanced in the upper right corner of the CSSB window.
  3. Select Import Existing Backup Sets, then click to import from the cloud.
  4. When prompted, select the current server, then the backup set you removed in the previous steps.

After the import completes and the CSSB interface refreshes, CSSB may prompt you to start a restore, which can be canceled to return to the main CSSB dashboard. You can then run a new backup.

For more information on this process, please refer to the Knowledge Base article Backup Set Options for how to delete a backup set while preserving its backup data and Importing Existing Backup Sets for the steps to reimport a backup set from the cloud.

Note: After reimporting the backup set, its backup schedule will need to be reconfigured. Please refer to Scheduling Your Backup for more information.

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