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FAQ: What is CryptoLocker / Crypto Virus?
What is CryptoLocker / Crypto Virus?
Changing Your Email Address for Carbonite Safe Backup Pro
You can only change the email address associated with Carbonite after signing into your Carbonite account on our website.
Message: "A Conflicting Carbonite Product is Installed"
While installing a product in the Carbonite family, you may receive an error stating: A conflicting Carbonite product is installed.
Collecting Log Information if the User Interface Will Not Launch
In rare cases, the user interface will not launch. This makes it difficult to troubleshoot issues, as most support options are contained within the user interface. In such circumstances, additional steps must be taken to collect the log files.
Message: "One or more files could not be restored"
If after a restore you receive a warning stating one or more files could not be restored, the RestoreErrors.txt file will display which files could not be restored and the reason.
Known Issue: Direct Backups to Cloud Fail
If you are running a Backup to Cloud operation and your backup fails after running for a while, you can attempt a Backup to Disk and Cloud. This problem can be caused by many different factors such as a large backup, a slow upload bandwidth, and your computer being under heavy use.
Message: "Error 1722: Carbonite Safe Server Backup installation failed."
Error 1722 is a generic error that can occur during a new installation of the product or when upgrading from one version to another. This error appears when an unexpected problem occurs that the installation process cannot handle.
The Carbonite Application / Carbonite InfoCenter for Carbonite Safe Backup Pro
The Carbonite InfoCenter / application is your visual interface to view information about Carbonite's progression, as well as available options. You can set a backup schedule, restore files, manage your Carbonite account, and instruct Carbonite to use less of your Internet bandwidth. Should you run into difficulty you can also contact customer care through the Carbonite InfoCenter / application.
The Carbonite Preference Pane (Mac 1x)
The Carbonite System Preference pane lets you monitor the status of your backup and choose settings for Carbonite. With the Carbonite Preference pane, you can select and deselect files for back up, restore individual files, restore all files, change Carbonite's status (e.g. paused, disabled, recover mode), and uninstall Carbonite.
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