FAQ: What is CryptoLocker / Crypto Virus?
Summary:
What is CryptoLocker / Crypto Virus?
This article applies to:
Carbonite Plans | Products | Platforms |
Basic, Plus, Prime, Core, Power and Ultimate (Not sure?) | Safe, Safe Pro, and Carbonite Safe Server Backup (Not sure?) | Windows |
Solution:
CryptoLocker is a malware/virus that locks the files on your computer and renders them inaccessible. If your computer is infected, a pop-up on your computer will demand money to unlock your files and return them to a normal state. If you have CryptoLocker and are unable to access your files, you should contact Carbonite Customer Care for help restoring a clean copy of your backed up files.