Carbonite Support > FAQ: What is CryptoLocker / Cr...

FAQ: What is CryptoLocker / Crypto Virus?

Summary:

What is CryptoLocker / Crypto Virus?

This article applies to:

Carbonite Plans Products Platforms
Basic, Plus, Prime, Core, Power and Ultimate (Not sure?) Safe, Safe Pro, and Carbonite Safe Server Backup (Not sure?) Windows

Solution:

CryptoLocker is a malware/virus that locks the files on your computer and renders them inaccessible. If your computer is infected, a pop-up on your computer will demand money to unlock your files and return them to a normal state. If you have CryptoLocker and are unable to access your files, you should contact Carbonite Customer Care for help restoring a clean copy of your backed up files.

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