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Here's a list of articles that might help. If you don't see what you need, you can try filtering by Carbonite product and operating system or rephrase your search and try again.
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Upgrading to a Carbonite Safe Backup Pro Plan
You can upgrade your Carbonite Safe Basic, Plus or Prime plan to a Carbonite Safe Backup Pro plan to backup multiple computers, drives, and servers.
Renewing Your Carbonite Safe Subscription
You can renew your Carbonite Safe subscription to continue backing up your files.
Changing Your Security Questions for Your Carbonite Safe Account
You can sign into your Carbonite Safe account to change your security questions and answers. These security answers can help you sign into your account when you attempt to reset your password.
Changing Your Carbonite Safe Password
You can sign into your Carbonite Safe account to change your password.
Setting Up Two Factor Authentication for Your Carbonite Safe Account
You can secure your Carbonite Safe account with two factor authentication. When enabled, it requires you to verify a security code sent to your phone when attempting to sign into your account.
Changing Your Email Address for Your Carbonite Safe Account
You can sign into your Carbonite Safe account to update your email address.
Known Issue: "Carbonite File Access is Currently Unable to Locate Files and Folders with Special Characters" or Red X Appears in Anytime Anywhere Access
Anytime Anywhere Access may display an error when attempting to download certain folders or files. This is caused either by the inclusion of special characters in the folder or file name, or for security. You may also see a red X on a file in AAA, meaning the file cannot be downloaded. Carbonite's Anytime Anywhere Access system prevents the download of files that may contain personal credentials. Review this KB for more details.
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