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Managing Your Company Information and Organization
As a Carbonite Partner, you can manage your company’s information such as update your password, change your company’s primary contact, update employee access, update your company’s address and location, and upload your company’s logo.
Accessing a Safe Pro Account Through the Partner Portal
Any account that you are an administrator for will be displayed with the word 'Administrator' within the ACCOUNTS tab. If you are an administrator for one of your accounts, you can view the backup status, add/remove users and computers on the account, and perform all actions that a normal Carbonite administrator can perform on an account.
Purchasing Carbonite Through the Partner Portal
You can purchase Carbonite Safe, Safe Pro and Safe Server subscriptions through the Partner Portal. These subscription plans come in one, two, or three year increments.
Adding New Computers to a Carbonite Safe Account
As a partner, you can add additional Carbonite Safe subscriptions to to existing Carbonite accounts that are associated with your Partner Portal.
Adding a New Trial for Your Existing Carbonite Safe Clients
As a partner, you can add trials to existing Carbonite accounts that are associated with your Partner Portal.
Releasing an Account
You can release a customer from your account through the Partner Portal. Any customer you release from your account will need to renew on their own through the Carbonite website after their subscription expires. Releasing a customer from your account will not cause any backed up data to be lost.
Monitoring Your Customers
Monitoring your customers accounts can be done through the Partner Portal. You will be able to view information pertaining to the amount of data backed up and any computers which are not backing up.
Upgrading a Trial to a Paid Subscription
You can upgrade your customers' trial account to a paid subscription through the Partner Portal. You will have the option of purchasing a new subscription or applying an available subscription to the trial account. Once the account has been upgraded, its expiration date will be updated in the Accounts list.
Introduction to Two Step Verification
Two-Step Verification is an advanced security option for your Carbonite account. It protects your account from both unauthorized access and unauthorized password changes by requiring two pieces of information. After signing in successfully from a device, you can continue signing in from that device without entering a new authentication code for the next 30 days.
How to Upgrade from Safe Power to Safe Ultimate
You can upgrade Safe Power customers to Safe Ultimate through the Partner Portal. Adding Server support lets your customers back up live databases and servers. All add-ons prices are pro-rated when purchased during the subscription.
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