How to Add Existing Customers Through the Partner Portal
- This article is for Windows and Mac
You can request to associate an existing Carbonite customer through the Partner Portal.
From your Partner account, click Manage my accounts within the Quick Links section for Carbonite Safe.
Then, click Add an existing customer to open the request window.
In the request window, enter the existing Carbonite customer's email address you are looking associate with your Partner account, then click Send Request.
The next time the customer logs into their Carbonite Safe or Carbonite Safe Backup Pro account, they will receive a pop-up prompt to accept your request to manage their account.