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Restoring Previous File Versions

Carbonite keeps up to 12 versions of your changed files. Carbonite is designed to keep one daily version of the file for each day of the past week, one weekly version for each of the previous three weeks, and one monthly version for each of the previous two months that the file has been backed up. Carbonite will also keep at least the three most recent versions of a file regardless of age. How often your computer is turned on, when Carbonite is able to back up, how often the file is saved, and when the file is saved are all factors that will determine how many versions are available to restore. Additionally, frequently changed files are backed up once every 24 hours.

Upgrading to Carbonite Safe Core, Power or Ultimate

You can upgrade to a Carbonite Safe Backup Pro plan to take advantage of multiple drive backup, Server OS support, and advanced Carbonite Safe Server Backup (CSSB) features.

Getting Started with Carbonite Safe Backup Pro (Mac 2x)

Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and Administrators can be invited to join the company through the Dashboard. Once invited, they will receive an email with instructions to complete the registration. When you add a computer to a User or Administrator, they will receive instructions to complete the installation. During the installation, you can select the automatic setup for Carbonite to include your user folders and desktop, or you can choose to customize your setup options. You can add a file or folder through the Carbonite Preferences pane. Whether you are restoring one file or all of your files, Carbonite makes the process quick and easy.

Carbonite Safe Backup Pro Restore Checklist

This checklist will assist you with installing Carbonite and running through a Restore on your Windows computer.

Getting Started with Carbonite Safe (Mac 2x)

Carbonite protects you against accidental data loss and possible corruption. You can choose your general backup preferences when you first install Carbonite. You can select a file or folder for backup through the Carbonite Preference pane / Carbonite User Interface at any time. Carbonite makes restoring your backed up files quick and easy.

Carbonite Release Notes (Mac 1x)

Carbonite Version 1.1.25 is the latest release for Mac 1.x on Carbonite Safe and Safe Backup Pro plans.

Carbonite Release Notes (Mac 2x)

You can view the latest Carbonite release notes in this article.

SQL and Other Databases

Carbonite Safe and Carbonite Safe Backup Pro should not be used to back up the files that make up your database programs such as SQL, Exchange, or Microsoft Access. Our Carbonite Safe Server Backup program is a robust, comprehensive and easy-to-use service that allows you to back up and restore previous versions of folders and databases in a usable format. For more information about backing up your important databases like SQL and Exchange, please contact our Sales team at 1-855-227-2249.

Restoring the Windows File System For CSSB 6.x Enhanced

For Windows File System restores there are a lot of options to allow the user to have just the right control and flexibility while restoring data. You can restore your files to the original backed up computer or to a different computer.

Adding Excluded Files to Your Backup

Carbonite does not automatically add video files or files over 4 GB in size to your backup by default. You can manually add these files to your backup.

Adding Excluded Files to Your Backup (Mac 2x)

Carbonite does not automatically add video files or files over 4 GB in size to your backup by default. You can manually add these files to your backup.

Restoring All of Your Files for Carbonite Safe Backup Pro (Mac 1x)

You can install Carbonite on a new Mac and restore all of your files with the Carbonite System Preference pane.

Restoring All of Your Files for Carbonite Safe Backup Pro (Mac 2x)

You can install Carbonite on a new Mac and restore all of your files with the Carbonite interface.

CSSB Frequently Asked Questions For CSSB 6.x Enhanced

Carbonite Safe Server Backup Frequently Asked Questions

Getting Started with Carbonite Safe Backup Pro

Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. When you add a computer to a user or administrator, they will receive instructions on how to complete the installation. During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all your files, Carbonite makes the process quick and easy.

File Types Carbonite Backs Up for Carbonite Safe Backup Pro (Mac 2x)

Carbonite automatically backs up the files that are most important to you. By intelligently scanning your computer, Carbonite does not select unnecessary file types, which improves backup and restore speeds. However, less common user-created data can be manually added to your Carbonite backup.

File Types Carbonite Backs Up for Carbonite Safe Backup Pro (Mac 1x)

Carbonite automatically backs up the files that are most important to you. By intelligently scanning your computer, Carbonite does not select unnecessary file types, which improves backup and restore speeds. However, less common user-created data can be manually added to your Carbonite backup.

Restore Guide for Carbonite Safe on Windows XP/Vista

This restore guide contains information for Carbonite Safe users on Windows XP and Vista.

Displaying Hidden Library Folder

In some cases, the files you wish to select for backup are within the user Library folder on your Mac, which is hidden by default. Depending on your macOS version, you can unhide these folders so they can be viewed and selected for backup within the Carbonite application.

Carbonite is not Optimized for Your Mac (Mac 2x)

If you have updated to macOS High Sierra 10.13.4 or newer, you may receive an alert that Carbonite is not optimized for your Mac.

Restoring Between Mac and PC

Carbonite Safe users can transfer their subscription between PC and Mac computers.

Restoring Individual Files or Folders

Carbonite allows you to restore large files and folders from the computer Carbonite is installed on with the Carbonite Backup Drive.

Carbonite Plans and Features

This article covers the Carbonite Safe plans, features, and prices.

Renewing Your Carbonite Safe Backup Pro Subscription

You can renew or upgrade your Carbonite Safe Pro subscription through your Company Dashboard. Your renewal options depend on your original purchase of Carbonite, but you will have the option to keep your current subscription or to upgrade or downgrade your subscription.

Restoring Individual Files or Folders (Mac 1x)

You can restore files and folders through the Carbonite System Preferences pane.

Restoring Individual Files or Folders (Mac 2x)

You can restore files and folders through the Carbonite interface.

Carbonite Safe Restore Checklist

Follow the steps in this checklist to put Carbonite on your Windows computer and get your files back.

Restoring All of Your Files for Carbonite Safe Backup Pro

You can use the Restore Manager to restore the files in your backup to a repaired or new computer. The Restore Manager allows you to download your entire backup in the simplest manner.

Getting Started with Carbonite Safe

During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all of your files, Carbonite makes the process quick and easy.

Supported Operating Systems for Mac

Carbonite supports the official releases and any incremental versions of the operating systems listed in this article.

Restoring All of Your Files for Carbonite Safe (Mac 1x)

You can restore all of your files to a new or repaired computer with the same operating system using the Carbonite Safe software.

Restoring All of Your Files for Carbonite Safe (Mac 2x)

If your hard drive crashes or you replace your computer, you can use the Restore Assistant / File Recovery to restore all of your files.

Restoring Encrypted File Systems to a Different Machine

Your backup sets may include files from an encrypted volume or files that are individually encrypted. No special action is required to include these encrypted items in your backups and to restore them to the same computer. However, if the copy of the EFS private key that is located on the original computer is lost, you will need to use the recovery agent's private key to recover data.

Carbonite Safe Backup Pro Restore Checklist (Mac 1x)

This checklist will assist you with installing Carbonite and running through a Restore on your Mac computer.

Carbonite Safe Backup Pro Restore Checklist (Mac 2x)

This checklist will assist you with installing Carbonite and running through a Restore on your Mac computer.

Duplicate Installation of Carbonite Safe Backup Pro (Mac 1x)

It is possible to duplicate a computer within your Carbonite account. Unless you have done so intentionally to create a static copy of a prior backup, we recommend that you delete the duplicate computer to avoid using extra storage. Deleting the duplicate computer and making sure that you have the right backup installed is easy and we’ll walk you through how to do so using the steps in this article.

Backup Overdue for Carbonite Safe Backup Pro (Mac 1x)

If your backup is not progressing normally, restart your computer. If your backup doesn't resume after restarting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.

Duplicate Installation of Carbonite Safe Backup Pro (Mac 2x)

It is possible to duplicate a computer within your Carbonite account. Unless you have done so intentionally to create a static copy of a prior backup, we recommend that you delete the duplicate computer to avoid using extra storage. Deleting the duplicate computer and making sure that you have the right backup installed is easy and we’ll walk you through how to do so using the steps in this article.

Backup Overdue for Carbonite Safe Backup Pro (Mac 2x)

If your backup is not progressing normally, restart your computer. If your backup doesn't resume after restarting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.

Carbonite Safe Backup Pro Video Tutorials (Mac 2x)

This article contains several helpful instructional videos to walk you through the fundamental functions of the Carbonite Safe Backup Pro product for Mac; from installing, to backing up your important files, to restoring them.

Backing Up Your Email

You can back up your email if you use an email program like Apple Mail or Microsoft Outlook.

Backing Up Your Email

You can back up your email if you use an email program like Apple Mail or Microsoft Outlook.

Latest Product Versions

Carbonite Safe is available for Windows, Mac and Windows Server Operating Systems. You can upgrade to the latest version by reinstalling Carbonite from within your account.

Accessing Your Restore Error Report for Carbonite (Mac 1x)

Carbonite will record all errors encountered during the restore process in a text file. This text file can be accessed from your desktop at the end of the restore. Files that couldn't be restored will be listed in this file.

Restoring from a Courier Recovery Drive for Carbonite Safe Backup Pro

You can move your files from the recovery hard drive to your computer after you connect the external hard drive to your machine. After the data has been placed onto your system, you can continue your backup and ensure that your files are selected.

File Types Excluded from Backup for Carbonite Safe Backup Pro

Carbonite does not backup files that could cause conflicts with your operating system when restored. Generally, these files will be reinstalled when you upgrade the operating system on your existing computer, or when you purchase a new computer.

File Locations Excluded from Backup for Carbonite Safe Backup Pro

Carbonite does not back up files that are larger than 1TB (terabyte), or that might cause conflicts with your operating system when restored. Generally, these files will be correctly pre-installed when you upgrade the operating system on your existing computer or when you purchase a new computer.

File Types Carbonite Backs Up for Carbonite Safe Backup Pro

Carbonite is designed to back up all the unique and irreplaceable files on your computer. Included in your backup are your text documents, spreadsheets, financial documents, photos, music, videos, etc.

Importing QuickBooks

If you chose the Automatic setup when installing Carbonite, your data for the current versions of QuickBooks will be backed up by Carbonite.

Protecting Your Carbonite Safe Backup Pro Data if Your Computer is Lost or Stolen

If your computer is lost or stolen, Carbonite will keep the data for 30 days even if the data on the computer is deleted and a new backup runs. You can configure Carbonite to avoid the risk of data loss and take measures to prevent your Carbonite account from being compromised.

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