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Resetting Your Password

For Windows and Mac - Personal and Office and Server Products

If you're unable to sign in to your Carbonite account, resetting your password may resolve the issue.

How to Find the Email Address Associated with Your Account

For Windows - Personal and Office Products

If you forget the email address associated with your account, you can find it on the Account tab of the Carbonite InfoCenter (or on the My account page of the Carbonite application). If Carbonite has been uninstalled from your computer, there is an alternative way to retrieve your forgotten email address.

How to Find the Email Address Associated with Your Account

For Mac - Personal and Office Products

If you forget the email address associated with your account, you can find it within the Carbonite Preference Pane / User Interface. If Carbonite has been uninstalled from your computer, there is an alternative way to retrieve your forgotten email address.

About Backing Up Your Email for Carbonite Office

For Windows - Office Products

For your email to be included in your backup, your email files will need to be saved on your computer with a program such as Microsoft Outlook, Mozilla Thunderbird, etc. Carbonite cannot back up your emails saved on Gmail, Yahoo or Hotmail servers. If you select the Advanced setup when you install Carbonite, you may need to manually select your email data for back up. With the Automatic setup, your email files will be included in your backup.

Backing Up Microsoft Outlook Express

For Windows - Personal and Office Products

If you chose the Automatic setup option when you first installed Carbonite, your Outlook data files will be backed up by default. If you chose Advanced setup, you may need to manually select your email data for back up.

About Backing Up Your Email for Carbonite Office

For Mac - Office Products

For your email to be included in your backup, your email files will need to be saved on your computer with a program such as Mail or Entourage. Carbonite cannot back up your emails saved on Gmail, Yahoo, or Hotmail servers. If you select I'll Manually Select What to Back Up Later when you install Carbonite, you may need to manually select your email files to be backed up. With the Automatic back up option, your email files will be included in your backup as long as they are less than 1 TB in size. If they are larger than 1 TB, you will have to manually add them to the backup.

About Backing Up Your Email for Carbonite Personal

For Windows - Personal Products

Your email files need to be saved on your computer with a program such as Microsoft Outlook or Mozilla Thunderbird for Carbonite to be able to back them up. Carbonite doesn't back up web-based email files saved on Gmail, Yahoo or Hotmail servers. If you select the Advanced setup when you install Carbonite, you may need to manually select your email data for back up. With the Automatic setup, your email files will be automatically included in your backup.

About Backing Up Your Email for Carbonite Personal

For Mac - Personal Products

If your email files are physically located on your computer and accessed with a program such as Mail or Entourage, Carbonite can back them up. Carbonite is not able to back up web-based email that is stored on Gmail, Yahoo, or Hotmail servers. You should check your backup to ensure that your email files have been properly selected for backup.

Post-Recovery Instructions for Carbonite Office Plans

For Windows and Mac - Office Products

You can move your files from the recovery hard drive to your computer after you connect the external hard drive to your machine. After the data has been placed onto your system, you can continue your backup and ensure that your files are selected.

Post-Recovery Instructions for Carbonite Personal Plans

For Windows - Personal Products

You can move your files from the recovery hard drive to your computer after you connect the external hard drive to your machine. After the data has been placed onto your system, you can continue your backup and ensure that your files are selected.

Unencrypting Your Courier Recovery Drive

For Windows and Mac - Personal and Office Products

You have received your Courier Recovery from Carbonite. There are two ways to retrieve your data from the drive you have received.

Backing Up Microsoft Outlook 2007 Data and Below

For Windows - Personal and Office Products

If you chose Custom setup when you first installed Carbonite, you may need to select your email data for back up manually. If you chose the Automatic setup option when you first installed Carbonite, your Outlook data files will be backed up by default.

Resetting a User's Password

For Windows and Mac and Customer Portal - Office Products

As a Carbonite Office administrator, you can send a password reset email to your users through the Dashboard. The email contains a link that the user can click to begin the password reset process.

Encryption Key Password

For Windows - Personal and Office Products

You can choose an optional password for your encryption key during the initial installation

Backing Up Web-based Email

For Windows and Mac - Personal and Office Products

Web-based email services like Gmail normally save their files on their own servers. Carbonite cannot select these files to be included in your backup set.

Importing IncrediMail Email

For Windows - Personal and Office Products

When Carbonite restores your IncrediMail files to your computer, it does not import them into the program. Therefore, you will need to import the files into your IncrediMail program manually after the restore has finished.

Importing into Windows Live Mail

For Windows - Personal and Office Products

When Carbonite restores your Windows Live Mail files to your computer, it does not automatically import them back into your email program. After the restore has finished, you will need to import your email data into Windows Live Mail manually.

Importing into Microsoft Outlook 2007

For Windows - Personal and Office Products

When Carbonite restores your Microsoft Outlook data to your computer, it does not import it into the program. You will need to import the data into your Microsoft Outlook program manually after restoring from Carbonite.

Configuring Email Notifications For CSB 6.0 Enhanced

For Windows - Server Products

Users can receive notifications when particular operations get completed. This option is offered for all backup sets globally.

Configuring Email Notifications For CSB 5.3 & 6.0 Classic

For Windows - Server Products

Users can receive notifications when particular operations get completed. This option is offered for all backup sets globally.

Backing Up IncrediMail Email

For Windows - Personal and Office Products

If you opted to use the Automatic setup option when you installed Carbonite, Carbonite automatically selects your IncrediMail data for backup. If you chose to use the Advanced setup option when you installed Carbonite, you will need to select your IncrediMail data manually.

Confirming Account Ownership

For Windows and Mac - Personal Products

We don't release account information or grant the ability to change account information to individuals who aren't the account owner.

Backing Up Microsoft Outlook 2010/2013/2016

For Windows - Personal and Office Products

If you chose the Automatic setup option when you first installed Carbonite, your Outlook data files will be backed up by default. If you chose Advanced setup, you may need to select your email data for back up manually.

Importing into Microsoft Outlook 2010/2013/2016

For Windows - Personal and Office Products

When Carbonite restores your Microsoft Outlook data to your computer, it does not import it into the program. As such, after the restore has finished, you will need to import the data back into your Outlook program manually.

Changing Your Password for Carbonite Office

For Windows and Mac - Office and Server Products

You can change the password associated with your Carbonite account after signing in on our website.

Changing Your Password for Carbonite Personal

For Windows and Mac - Personal Products

You can change the password associated your Carbonite account by signing into it on our website.

Changing Your E-mail Address for Carbonite Office

For Windows and Mac - Office and Server Products

You can only change the email address associated with Carbonite after signing into your Carbonite account on our website.

Changing Your Email Address and Personal Information for Carbonite Personal

For Windows and Mac and Customer Portal - Personal Products

If you get a new email service provider, you can sign into your Carbonite account to update it with your new email address.

Importing into Microsoft Outlook 2016

For Mac - Personal and Office Products

When Carbonite restores your Microsoft Outlook data to your computer, it does not import it into the program. After the restore has finished, you will need to import the data back into your Outlook program manually.

Troubleshooting Email Notification Setup Issues For CSB 6.0 Enhanced

For Windows - Server Products

Carbonite Server Backup is capable of sending emails after any operation completes with a success, warning, or failure status. CSB does not have a central email server which sends these notifications. To receive notifications, each user must fill in their own SMTP server information. This can be done by clicking Configure Email Notifications within the Notifications section.

Troubleshooting Email Notification Setup Issues For CSB 5.3 & 6.0 Classic

For Windows - Server Products

Carbonite Server Backup is capable of sending emails after any operation completes with a success, warning, or failure status. CSB does not have a central email server which sends these notifications. To receive notifications, each user must fill in their own SMTP server information. This can be done on the Backup page for any backup set, or by clicking Preferences; Email. CSB email notifications can work with any properly-configured email host, including online email hosts such as Office 365. The SMTP server information provided within CSB must be correct, and attempts to connect to the server must not be blocked by security settings, firewalls, or other means.

Importing Apple Mail

For Mac - Personal and Office Products

Apple Mail stores messages as individual files in a specific directory. If you need to restore your Apple Mail data, we recommend restoring it to your Desktop. You can import your restored Apple Mail data into Apple Mail by following the instructions in this article.

How to Update the amandabackup / CarboniteUser User Password For CSB 6.0 Enhanced

For Windows - Server Products

The amandabackup / CarboniteUser user password can be updated using the Update Password command by navigating to Preferences; Advanced; Update Password, within the user interface. This command updates the password for the amandabackup / CarboniteUser user in the product's internal MySQL database and for its background services.

How to Update the amandabackup / CarboniteUser User Password For CSB 5.3 & 6.0 Classic

For Windows - Server Products

The amandabackup / CarboniteUser user password can be updated using the Update Password command by navigating to Preferences; Advanced; Update Password, within the user interface. This command updates the password for the amandabackup / CarboniteUser user in the product's internal MySQL database and for its background services.

Changing Your Security Questions & Answers for Carbonite Office Accounts

For Windows and Mac - Office and Server Products

You can only update your security questions through our website.

Changing Your Security Questions & Answers for Carbonite Personal Accounts

For Windows and Mac - Personal Products

You can only update your security questions through our website.

Troubleshooting Carbonite Installer MSI Errors

For Windows - Office Products

When remotely deploying Carbonite to your network there are times when you can run into an error. This article will list out the most common types of errors you can run into while trying to install Carbonite through the MSI installer.

Creating a Backup Set For CSB 6.0 Enhanced

For Windows - Server Products

After launching the product for the first time, you are given the choice to create a new backup set. A backup set defines the parameters for backing up a group of directories or an application. You will be able to configure your backup set by selecting what, where, how, when and for how long you want to back up.

Creating a Backup Set For CSB 5.3 & 6.0 Classic

For Windows - Server Products

After launching the product for the first time, you are given the choice to create a new backup set. A backup set defines the parameters for backing up a group of directories or an application. You will be able to configure your backup set by selecting what, where, how, when and for how long you want to back up.

Searching Your Carbonite Office Account

For Windows and Mac - Office Products

As a Carbonite Office administrator, you can search your account for computers, users or groups.

Managing Backup Policies in the Dashboard

For Windows - Office Products

Carbonite Office administrators are able to set backup policies for their end users through their account. The client needs to be running at least version 5.8 of Carbonite in order to use backup policies. While a backup policy is specific to a computer, each computer can use one of the available backup polices that you have created.

Backup Overdue for Carbonite Office

For Mac - Office Products

If your backup is not progressing normally, reboot your computer. Rebooting often resolves minor backup issues and allows Carbonite to connect to our servers. When the computer powers back on, allow all startup processes to complete before attempting to open and check Carbonite. If your backup doesn't resume after rebooting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.

Updating to the Latest Version of Carbonite Office

For Windows - Office Products

You can update to the latest version of Carbonite through the Carbonite InfoCenter / application if you are on a PC, or by reinstalling Carbonite if you are on a Mac.

Backup Overdue for Carbonite Office

For Windows - Office Products

If your backup is not progressing normally, reboot your computer. Rebooting often resolves minor backup issues and allows Carbonite to connect to our servers. When the computer powers back on, allow all startup processes to complete before attempting to open and check Carbonite. If your backup doesn't resume after rebooting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.

Installing Carbonite Office and Initial Backup Selections

For Windows - Office Products

After Carbonite Office Users and Administrators have completed their registration, they can sign into their account and install Carbonite Office on their computer. When installing Carbonite for the first time, you have the option to begin your backup with Automatic or Manual selections.

Pending Install Notification

For Windows and Mac and Customer Portal - Office Products

When an administrator adds a computer to another user or administrator, that user or administrator will be able to sign in to his or her account to install Carbonite on his or her computer. If a user or administrator does not install the added computer, there will be an alert within the Notifications tab.

Installing Carbonite Office and Initial Backup Selections

For Mac - Office Products

After Carbonite Office Users and Administrators have completed their registration, they can sign into their account and install Carbonite Office on their computer. When installing Carbonite for the first time, you have the option to begin your backup with Automatic or Manual selections.

Carbonite Office Restore Checklist

For Mac - Office Products

This checklist will assist you with installing Carbonite and running through a Restore on your Mac computer.

Managing Your Carbonite Administrators and Users

For Windows and Mac - Office Products

There is no limit to the number of users or administrators that you can add to your Carbonite Office account, and there are no fees per administrator. You can add/remove users and administrators by signing into your Carbonite account and using the Dashboard.

Reinstalling Carbonite Office

For Windows and Mac - Office Products

You can reinstall Carbonite by signing into your account. Users can only reinstall computers that are associated with their username.

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