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Resetting a Carbonite Safe Backup Pro User's Password

As a Carbonite Safe Pro administrator, you can send a password reset email to your users through the Dashboard. The email contains a link that the user can click to begin the password reset process.

Resetting Your Password

If you're unable to sign in to your Carbonite account, resetting your password may resolve the issue.

How to Find the Email Address Associated with Your Account

If you forget the email address associated with your account, you can find it on the Account tab of the Carbonite InfoCenter (or on the My account page of the Carbonite application). If Carbonite has been uninstalled from your computer, there is an alternative way to retrieve your forgotten email address.

Adjusting the Logout Time on an Android Device

By default, Carbonite Mobile will always keep you logged into your account. You can adjust this from the Settings screen.

Changing Your Password for Carbonite Safe Backup Pro

You can change the password associated with your Carbonite account after signing in on our website.

Changing Your Password for Carbonite Safe

You can change the password associated your Carbonite account by signing into it on our website.

Mozy to Carbonite Set Password Alert

If you closed out of Set Password alert in the Carbonite software, please click the Set Password in this article to finish registering your account.

How to Find the Email Address Associated with Your Account

If you forget the email address associated with your account, you can find it within the Carbonite Preference Pane / User Interface. If Carbonite has been uninstalled from your computer, there is an alternative way to retrieve your forgotten email address.

Backing Up Your Email

Carbonite can back up your email if the emails are saved on your computer with a program such as Microsoft Outlook. If you access your email through a web browser (such as Internet Explorer or Google Chrome) or your email is configured through an IMAP protocol, Carbonite will not be able to back up your email. However, once you configure the emails to exist locally on your computer, Carbonite will be able to select them for backup.

Backing Up Mac Mail

You can check to see if your Mac Mail files are selected for backup through the Carbonite Preferences pane. If you chose the recommended default option (Automatically back up your 'Users' folder and Desktop) when you first installed Carbonite, your email will be backed up by default if the email files are less than 1 TB. IMAP email data should not be selected for backup because it is stored on the email provider's server and cannot be recovered via Carbonite in most cases.

Changing Your Email Address for Carbonite Safe Backup Pro

You can only change the email address associated with Carbonite after signing into your Carbonite account on our website.

Backing Up IncrediMail Email

If you opted to use the Automatic setup option when you installed Carbonite, Carbonite automatically selects your IncrediMail data for backup. If you chose to use the Advanced setup option when you installed Carbonite, you will need to select your IncrediMail data manually.

Importing into Windows Live Mail

When Carbonite restores your Windows Live Mail files to your computer, it does not automatically import them back into your email program. After the restore has finished, you will need to import your email data into Windows Live Mail manually.

Backing Up Your Thunderbird Data

Carbonite backs up and protects your Mozilla Thunderbird files if you selected the recommended settings when you first installed Carbonite. Otherwise, you may need to manually select them to include them in your backup.

Changing Your Email Address for Carbonite Safe

If you get a new email service provider, you can sign into your Carbonite account to update it with your new email address.

Importing into Microsoft Outlook for Mac

When Carbonite restores your Microsoft Outlook data to your computer, it does not import it into the program. After the restore has finished, you will need to import the data back into your Outlook program manually.

Updating to the Latest Version of Carbonite Safe

The method for updating the Carbonite software varies depending on which version you have. Customers using Carbonite client version 1.x are not able to upgrade to version 2.x at this time. Both client versions can be updated by reinstalling the software.

Updating to the Latest Version of Carbonite Safe

You can update to version of Carbonite Safe with this article.

Backup Overdue for Carbonite Safe Backup Pro

If your backup is not progressing normally, reboot your computer. Rebooting often resolves minor backup issues and allows Carbonite to connect to our servers. When the computer powers back on, allow all startup processes to complete before attempting to open and check Carbonite. If your backup doesn't resume after rebooting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.

Configuring Email Notifications For CSSB 5.x & 6.x Classic

Users can receive notifications when particular operations get completed. This option is offered for all backup sets globally.

Importing IncrediMail Email

When Carbonite restores your IncrediMail files to your computer, it does not import them into the program. Therefore, you will need to import the files into your IncrediMail program manually after the restore has finished.

Configuring Email Notifications For CSSB 6.x Enhanced

Users can receive notifications when particular operations get completed. This option is offered for all backup sets globally.

Backing Up Windows Live Mail

Carbonite Backs up your Windows Live Mail emails by default with the Automatic setup option. If you had chosen the Advanced setup option and selected not to include the default locations in your backup, you can still manually add your email. For your Windows Live Mail contacts to be backed up, you must first export them to your computer and then select them for backup. You are currently unable to back up your Windows Live Calendar events.

Backup Overdue for Carbonite Safe

If your backup is not progressing normally, reboot your computer. Rebooting often resolves minor backup issues and allows Carbonite to connect to our servers. When the computer powers back on, allow all startup processes to complete before attempting to open and check Carbonite. If your backup doesn't resume after rebooting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.

Troubleshooting Email Notification Setup Issues For CSSB 5.x & 6.x Classic

Carbonite Safe Server Backup is capable of sending emails after any operation completes with a success, warning, or failure status. CSSB does not have a central email server which sends these notifications. To receive notifications, each user must fill in their own SMTP server information. This can be done on the Backup page for any backup set, or by clicking Preferences; Email. CSSB email notifications can work with any properly-configured email host, including online email hosts such as Office 365. The SMTP server information provided within CSSB must be correct, and attempts to connect to the server must not be blocked by security settings, firewalls, or other means.

Troubleshooting Email Notification Setup Issues For CSSB 6.x Enhanced

Carbonite Safe Server Backup is capable of sending emails after any operation completes with a success, warning, or failure status. CSSB does not have a central email server which sends these notifications. To receive notifications, each user must fill in their own SMTP server information. This can be done by clicking Configure Email Notifications within the Notifications section.

Backup Overdue for Carbonite Safe Backup Pro

If your backup is not progressing normally, reboot your computer. Rebooting often resolves minor backup issues and allows Carbonite to connect to our servers. When the computer powers back on, allow all startup processes to complete before attempting to open and check Carbonite. If your backup doesn't resume after rebooting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.

Backup Overdue for Carbonite Safe

Carbonite will send backup overdue emails if your computers have not backed up after 14 days. You can restart your computer or reinstall Carbonite to resume backing up or ignore the notices if you shut down the computer for that time.

Backing up Microsoft Outlook 2016

With Microsoft Outlook for Mac, Microsoft recommends exporting your information from within the Outlook application before trying to back them up. Microsoft provides instructions for this process.

Restoring from a Courier Recovery Drive for Carbonite Safe Plans

You can move your files from the recovery hard drive to your computer after you connect the external hard drive to your machine. After the data has been placed onto your system, you can continue your backup and ensure that your files are selected.

Restoring from a Courier Recovery Drive for Carbonite Safe Backup Pro

You can move your files from the recovery hard drive to your computer after you connect the external hard drive to your machine. After the data has been placed onto your system, you can continue your backup and ensure that your files are selected.

Backing Up Entourage

You can check to see if your Entourage files are selected for backup through the Carbonite Preference Pane / Carbonite User Interface. If you chose the recommended default option, Automatically back up your 'Users' folder and Desktop, when you first installed Carbonite, your email will be backed up by default assuming the email files are less than 4GB.

Importing Apple Mail

Apple Mail stores messages as individual files in a specific directory. If you need to restore your Apple Mail data, we recommend restoring it to your Desktop. You can import your restored Apple Mail data into Apple Mail by following the instructions in this article.

Backing Up Microsoft Outlook 2010 and Above

Microsoft Outlook 2010 and above stores a local copy of your email, contacts, and calendar on your computer. By default, Carbonite automatically backs up the .PST in the default file location so you can restore your information if you ever it.

Changing Your Security Questions & Answers for Carbonite Safe Accounts

You can only update your security questions through our website.

Changing Your Security Questions & Answers for Carbonite Safe Backup Pro Accounts

You can only update your security questions through our website.

How to Change the amandabackup / CarboniteUser User Password For CSSB 5.x & 6.x Classic

The amandabackup / CarboniteUser user password can be updated using the Update Password command by navigating to Preferences; Advanced; Update Password, within the user interface. This command updates the password for the amandabackup / CarboniteUser user in the product's internal MySQL database and for its background services.

How to Change the amandabackup / CarboniteUser User Password For CSSB 6.x Enhanced

The amandabackup / CarboniteUser user password can be updated within the user interface. The "Update Password" command updates the password for the amandabackup / CarboniteUser user in the product's internal MySQL database and for its background services.

Importing into Microsoft Outlook 2010 and Above

When Carbonite restores your Microsoft Outlook data to your computer, you will need to import the data back into your Outlook program to restore your email data.

Carbonite Safe Backup Pro Video Tutorials

This article contains several helpful instructional videos to walk you through the fundamental functions of the Carbonite Safe Backup Pro product for Mac; from installing, to backing up your important files, to restoring them.

Creating a Backup Set For CSSB 6.x Enhanced

After launching the product for the first time, you are given the choice to create a new backup set. A backup set defines the parameters for backing up a group of directories or an application. You will be able to configure your backup set by selecting what, where, how, when and for how long you want to back up.

Creating a Backup Set For CSSB 5.x & 6.x Classic

After launching the product for the first time, you are given the choice to create a new backup set. A backup set defines the parameters for backing up a group of directories or an application. You will be able to configure your backup set by selecting what, where, how, when and for how long you want to back up.

Troubleshooting Carbonite Installer MSI Errors

When remotely deploying Carbonite to your network there are times when you can run into an error. This article will list out the most common types of errors you can run into while trying to install Carbonite through the MSI installer.

Carbonite Safe Video Tutorials

This article contains several helpful instructional videos to walk you through the fundamental functions of the Carbonite Safe product for Mac; from installing, to backing up your important files, to restoring them.

Carbonite Safe Backup Pro Video Tutorials

This article contains several helpful instructional videos to walk you through the fundamental functions of the Carbonite Safe Backup Pro product for Windows; from installing, to backing up your important files, to restoring them.

Carbonite Safe Video Tutorials

This article contains several helpful instructional videos to walk you through the fundamental functions of the Carbonite Safe product for Windows; from installing, to backing up your important files, to restoring them.

Difficulty Installing Carbonite

There are some cases in which the Carbonite software may not install properly on your Mac computer.

Reinstalling Carbonite Safe

You can reinstall Carbonite to upgrade to the latest version of the product and transfer Carbonite subscriptions between computers. Each individual Carbonite subscription protects one computer at a time.

Reinstalling Carbonite Safe Backup Pro

You can reinstall Carbonite by signing into your account. Users can only reinstall computers that are associated with their username.

Reinstalling Carbonite Safe

Reinstalling updates Carbonite to the latest version, fixes common issues, and adds improvements to the software. You can download and reinstall Carbonite with the button in this article.

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