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Upgrading to a Newer Version of macOS with Carbonite (Mac 2x)

On October 7, 2019, Apple released macOS 10.15 Catalina, which added new features to the Mac operating system. With the release, it added the following major changes:

  • Dedicated system volume: Apple moved the Mac user data from "Macintosh HD" into the new "Macintosh HD - Data" volume so you may see "Macintosh HD - Data" within the Carbonite interface. However, your Carbonite backed up data will remain unaffected. Learn more...
  • 64-bit only support: Apple removed support for 32-bit applications. As of Carbonite 2.7.8, Carbonite 2x was updated to meet this requirement.
  • Gatekeeper and authorized apps: Apple now requires all apps to be notarized, which guarantees the software meets Apple's requirements to run safely on macOS. As of 2.7.8, Carbonite 2x was updated to meet these requirements.
  • Full Disk Access enhancements: Full Disk Access restricts application access to data in common user folders. With macOS Catalina, Apple expanded restrictions to additional user folders and external hard drives.

As a result of these changes made by Apple, Carbonite is required to be updated and granted access to your files with the new Mac operating system.

Step 1: Update Carbonite to the Latest Version

To support the latest version of macOS, please use the applicable article to update your existing Carbonite software to the latest product version.

Step 2: Configure Full Disk Access

To allow Carbonite access to your files for backups and restores, please follow the instructions in the article below.

After both steps are completed, Carbonite will be granted access to continue backing up and restoring your files on macOS Catalina.

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