Carbonite Support > INF: The OpenText Accelerate P...

INF: The OpenText Accelerate Partner Portal

Summary:

What is the OpenText Accelerate Partner Portal?

Solution:

The new OpenText Accelerate Partner Portal (https://accelerate.opentext.com) consolidates all of the legacy Carbonite and Webroot offerings into one single hub. This enables partners to access all the content needed to share with their customers as well as easily co-brand assets, to start campaigns, and take eLearning courses to achieve certification. It replaces the site https://portal.carbonite.com/#/accounts

This is not a technical support portal, but for partner certification, deal registration, and marketing.

If you are having issues with or have additional questions on the OpenText Accelerate Partner Portal please reach out to accelerate@opentext.com for assistance.

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Definitions

Restore: The act of downloading your backed up files from our servers to your computer.
Back up: The act of uploading a copy of your files to our servers for safekeeping.
Backup: This is the copy of files that you've backed up to our servers.
InfoCenter: This is the Carbonite user interface on the Windows version of the product.
Carbonite Backup Drive (CBUD): this is your interface into what's in your backup and how you can restore files or remove files from your backup.
Dots: We place colored status dots on your files in order for you to quickly see what's backed up.
Frozen for safekeeping (freeze backup / frozen mode) : This is a state that you can place Carbonite in to let you safely restore your backup. While in this state, no files or changes will be backed up to our servers.

Common Articles

Personal Restore Overview [Windows] [Mac]
Office Restore Overview [Windows] [Mac]
[Server Restore] [Appliance Restore]
Backup Overdue Personal [Windows] [Mac]
Backup Overdue Pro [Windows] [Mac]

Carbonite Support > INF: The OpenText Accelerate P...

INF: The OpenText Accelerate Partner Portal

Summary:

Solution:

Related Articles:

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Definitions

Common Articles