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Protecting Your Carbonite Safe Backup Pro Data if Your Computer is Lost or Stolen

If your computer is lost or stolen, Carbonite will keep the data for 30 days even if the data on the computer is deleted and a new backup runs. You can configure Carbonite to avoid the risk of data loss and take measures to prevent your Carbonite account from being compromised.

Carbonite Safe Backup Pro Pricing Adjustment

Carbonite is adjusting our pricing to reflect the value of the Carbonite Safe Core cloud backup plan, and to allow us to continue investing in the products that are backing up your small business's important files.

Getting Started with Carbonite Safe Backup Pro

Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. When you add a computer to a user or administrator, they will receive instructions on how to complete the installation. During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all your files, Carbonite makes the process quick and easy.

Supported Operating Systems for Windows

There are different installation requirements for Carbonite Safe and Carbonite Safe Backup Pro as shown in the table below.

Upgrading from Carbonite Safe to Carbonite Safe Backup Pro

You can upgrade to Carbonite Safe Backup Pro at any time while your subscription is active to take advantage of multiple drive backup, Server OS support, and advanced Carbonite Safe Server Backup (CSSB) features.

Getting Started with Carbonite Safe Backup Pro

Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and Administrators can be invited to join the company through the Dashboard. Once invited, they will receive an email with instructions to complete the registration. When you add a computer to a User or Administrator, they will receive instructions to complete the installation. During the installation, you can select the automatic setup for Carbonite to include your user folders and desktop, or you can choose to customize your setup options. You can add a file or folder through the Carbonite Preferences pane. Whether you are restoring one file or all of your files, Carbonite makes the process quick and easy.

Backing Up Your iTunes Music

If you opted to manually manage your backup when you first installed Carbonite, your iTunes music folder will not be included in your backup until you manually select it. During your trial period, your iTunes music folder can be selected for backup, but the music files within will not be backed up with Carbonite until you purchase a subscription.

Changing Your Email Address for Carbonite Safe Backup Pro

You can only change the email address associated with Carbonite after signing into your Carbonite account on our website.

Carbonite Safe Plans and Features

This article covers the Carbonite Safe plans, features, and prices.

Carbonite Safe Backup Pro Restore Checklist

This checklist will assist you with installing Carbonite and running through a Restore on your Windows computer.

Reinstalling Carbonite Safe Backup Pro

You can reinstall Carbonite by signing into your account. Users can only reinstall computers that are associated with their username.

Carbonite Safe Backup Pro Dashboard

As an administrator, you can view the backup status, review alerts, view the billing information and billing history, invite users and administrators, add computers, and perform other actions through the Dashboard. As a Billing Owner, you can perform all the same actions as an administrator as well as manage the billing information for your account.

CSSB Frequently Asked Questions For CSSB 6.x Enhanced

Carbonite Safe Server Backup Frequently Asked Questions

Renewing Your Carbonite Safe Backup Pro Subscription

You can renew or upgrade your Carbonite Safe Pro subscription through your Company Dashboard. Your renewal options depend on your original purchase of Carbonite, but you will have the option to keep your current subscription or to upgrade or downgrade your subscription.

Data Security for Carbonite Safe and Safe Backup Pro

Our reputation and business depend on protecting your data, so keeping your data secure is a top priority for the Carbonite team. Read this article to learn more about how we keep your files safe!

Account Ownership for Carbonite Safe Backup Pro

Account owners are individuals who can successfully answer the account's security questions and are either the Credit Card holder on file or an administrator. If on a trial, account owners are also considered to be the person whose email address is on the account.

Duplicate Installation of Carbonite Safe Backup Pro

It is possible to duplicate a computer within your Carbonite account. Unless you have done so intentionally to create a static copy of a prior backup, we recommend that you delete the duplicate computer to avoid using extra storage. Deleting the duplicate computer and making sure that you have the right backup installed is easy and we’ll walk you through how to do so using the steps in this article.

Backup Overdue for Carbonite Safe Backup Pro

If your backup is not progressing normally, reboot your computer. Rebooting often resolves minor backup issues and allows Carbonite to connect to our servers. When the computer powers back on, allow all startup processes to complete before attempting to open and check Carbonite. If your backup doesn't resume after rebooting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.

Carbonite Safe Backup Pro Restore Checklist

This checklist will assist you with installing Carbonite and running through a Restore on your Mac computer.

Duplicate Installation of Carbonite Safe Backup Pro

It is possible to duplicate a computer within your Carbonite account. Unless you have done so intentionally to create a static copy of a prior backup, we recommend that you delete the duplicate computer to avoid using extra storage. Deleting the duplicate computer and making sure that you have the right backup installed is easy and we’ll walk you through how to do so using the steps in this article.

Searching Your Carbonite Safe Backup Pro Account

As a Carbonite Safe Pro administrator, you can search your account for computers, users or groups.

Upgrading Your Carbonite Safe Backup Pro Subscription

You can upgrade your Carbonite Safe Pro subscription through the Dashboard. When you upgrade, you will receive a credit towards your upgraded subscription if there is remaining time on your current subscription.

Backup Overdue for Carbonite Safe Backup Pro

If your backup is not progressing normally, reboot your computer. Rebooting often resolves minor backup issues and allows Carbonite to connect to our servers. When the computer powers back on, allow all startup processes to complete before attempting to open and check Carbonite. If your backup doesn't resume after rebooting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.

Carbonite Safe Backup Pro Video Tutorials

This article contains several helpful instructional videos to walk you through the fundamental functions of the Carbonite Safe Backup Pro product for Mac; from installing, to backing up your important files, to restoring them.

Carbonite Safe Backup Pro Video Tutorials

This article contains several helpful instructional videos to walk you through the fundamental functions of the Carbonite Safe Backup Pro product for Windows; from installing, to backing up your important files, to restoring them.

Carbonite Invoice for Carbonite Safe Backup Pro

You can purchase Carbonite with an applicable credit or debit card.

Music and Video Files for Carbonite Safe Backup Pro

If you chose not to include any files in your backup when you first installed Carbonite Safe Pro, you will need to manually select your music and video files to be included in your backup. If you selected the recommended option when you first installed Carbonite Safe Pro, your music and video files will be automatically backed up as long as the folder in which they reside is selected for back up.

Reasons to Purchase a Subscription to Carbonite Safe Backup Pro

Carbonite Safe Backup Pro makes backing up your important, irreplaceable files as simple as turning on your computer. Carbonite Safe Pro makes getting your files back simple and easy whether restoring through the Carbonite Safe Pro program, using Anytime Anywhere Access, or through one of our Smartphone apps.

Carbonite Safe Backup Pro Versus Other Backup Methods

There are four important considerations when deciding how to backup your data. They include time and hassle, cost, peace of mind, and security. We at Carbonite strive to provide the best service in each of those categories.

1 TB File Size Limit for Carbonite Safe Backup Pro

The product does not automatically select any file that is 1 TB (TeraByte) or larger for back up. You can manually select a 1 TB file to be backed up and updates will be backed up once selected. Carbonite does not select files 1 TB or larger by default due to the significant amount of time it takes to back them up.

Encryption Keys and Carbonite Features for Carbonite Safe Backup Pro

Carbonite gives you the option to manage your own encryption key when you install the program onto your computer. If you choose to manage your private encryption key yourself, you will be unable to use Carbonite's Anytime Anywhere Access to retrieve your files from any Internet-enabled computer or use the Rapid Recovery service. Currently, only PC (Windows) computers are allowed to manage their own encryption key.

File Locations Excluded from Backup for Carbonite Safe Backup Pro

Carbonite does not back up files that are larger than 1TB (terabyte), or that might cause conflicts with your operating system when restored. Generally, these files will be correctly pre-installed when you upgrade the operating system on your existing computer or when you purchase a new computer.

File Types Excluded from Backup for Carbonite Safe Backup Pro

Carbonite does not backup files that could cause conflicts with your operating system when restored. Generally, these files will be reinstalled when you upgrade the operating system on your existing computer, or when you purchase a new computer.

Restoring All of Your Files for Carbonite Safe Backup Pro

If your hard drive crashes or you replace your computer, you can use the Restore Assistant / File Recovery to restore all of your files.

The Carbonite Application / Carbonite InfoCenter for Carbonite Safe Backup Pro

The Carbonite InfoCenter / application is your visual interface to view information about Carbonite's progression, as well as available options. You can set a backup schedule, restore files, manage your Carbonite account, and instruct Carbonite to use less of your Internet bandwidth. Should you run into difficulty you can also contact customer care through the Carbonite InfoCenter / application.

File Types Carbonite Backs Up for Carbonite Safe Backup Pro

Carbonite is designed to back up all the unique and irreplaceable files on your computer. Included in your backup are your text documents, spreadsheets, financial documents, photos, music, videos, etc.

Applying Your Subscription for Carbonite Safe Backup Pro

There are times when you purchase a subscription of Carbonite that your purchase does not automatically apply to the correct trial or does not install on your computer. As an administrator, you can apply unused subscriptions through your account on the Carbonite website.

Installing Carbonite Safe Backup Pro and Initial Backup Selections

After Carbonite Safe Pro Users and Administrators have completed their registration, they can sign into their account and install Carbonite Safe Pro on their computer. When installing Carbonite for the first time, you have the option to begin your backup with Automatic or Manual selections.

Installing Carbonite Safe Backup Pro and Initial Backup Selections

After Carbonite Safe Pro Users and Administrators have completed their registration, they can sign into their account and install Carbonite Safe Pro on their computer. When installing Carbonite for the first time, you have the option to begin your backup with Automatic or Manual selections.

Changing Your Password for Carbonite Safe Backup Pro

You can change the password associated with your Carbonite account after signing in on our website.

Restoring All of Your Files for Carbonite Safe Backup Pro

You can use the Restore Manager to restore the files in your backup to a repaired or new computer. The Restore Manager allows you to download your entire backup in the simplest manner.

Updating to the Latest Version of Carbonite Safe Backup Pro

If you are running Carbonite version 2.x on your Mac, you can update your Carbonite client to the latest version through the Carbonite interface. If you are running Carbonite version 1.x on your Mac, you can update your Carbonite client to the latest 1.x client by signing into your account. Currently, you are not able to update the Carbonite client on your Mac from version 1.x to version 2.x.

Updating to the Latest Version of Carbonite Safe Backup Pro

You can update to the latest version of Carbonite through the Carbonite InfoCenter / application if you are on a PC, or by reinstalling Carbonite if you are on a Mac.

Moving Carbonite Safe Backup Pro to Another Computer

You can transfer Carbonite to a different computer by signing in to your account. Users and Administrators can only install computers that are associated with their username.

Installing Carbonite Safe Backup Pro on Older Operating Systems

This article contains instructions for installing Carbonite Safe Backup Pro on computers running Windows XP, Vista and Server 2003.

Backup Size Increased or Doubled for Carbonite Safe Backup Pro

There are a few reasons why your backup size might notably increase or double in size. It can be caused by upgrading to a paid subscription, selecting a specific file type to be included in your backup, or even due to other program updates.

Retention of Deleted Files for Carbonite Safe Backup Pro

The product keeps your selected files in your backup for up to 60 days after they are removed from your computer. This gives you an opportunity to restore any files that may have been deleted by accident. If you disconnect your external drive from your system while running the product, any files backed up from the external drive will be removed from our servers within 60 days.

Paid Subscription Expiration for Carbonite Safe Backup Pro

You can check your account status at any time by logging into your Carbonite account or opening the Carbonite application.

Data Storage Policies After Uninstalling for Carbonite Safe Backup Pro

The product keeps your backed up data on our secure servers for 30 days after your trial or paid subscription expires, even if you uninstall.

Changing Your Billing Credit Card for Carbonite Safe Backup Pro

Billing Owners are able to change the credit card on file for their company through the Dashboard. If the Billing Owner is changed, the new Billing Owner will have to add new credit card information.

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