Carbonite Support > How to Manage Users

How to Manage Users

Summary:

As a Carbonite Partner, you can manage access to your organization's account within the Partner Portal. You will also be able to change a user's status from within your account.

Solution:

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How to Invite Users

To manage access to your account, sign into your partner account at https://portal.carbonite.com.

Once signed in, click on Home in the upper taskbar, this will bring you to the Partner home page. Once there, Go to your name in the upper right drop-down and select Settings.

On the left-hand side of the Settings page, select Manage Users.

You will be presented with the Manage Users page. On this page, you will have the ability to control access to your organization. To invite an employee, click the button for New User.

Fill out your employee's Email, First Name, Last Name, Office Phone, Mobile Phone, and Roles. Then, click the Save button to proceed.

This will create an account for your new colleague and send them an invitation email to complete their login registration.

The user will receive email instructions on how to complete their registration and access the Partner Portal.

Once the user has completed the registration process, their name and email address will be displayed.

How to Update a User's Status

On the Manage Users page, you can update a user's status by clicking the hyperlink user that needs to be updated.

This will bring up the same window created when making a new user. On this page, the User's information can be updated, the user roles can be changed, and the user can be deleted.

After making your selection, your changes will be applied to the selected user(s).

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