Carbonite Support > Mirror Image Plan Change

Welcome CrashPlan for Home customers! Please refer to these Frequently Asked Questions (FAQs) to help with your transition to Carbonite.
If you are not a CrashPlan for Home customer, please search or browse our Knowledge Base for assistance.

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Mirror Image Plan Change

  • This article is for Windows only

Carbonite is ending support for the Mirror Image feature on October 15, 2018. We will remove Mirror Image from Safe Plus and Safe Prime accounts on a rolling basis upon renewal beginning October 16, 2017.

Additionally, Carbonite is adding the automatic video backup feature to all Safe Plus plans – free of charge. Automatic video backup, a feature that automatically selects video files for backup, will be available to Plus customers in the Carbonite portal on October 16, 2017.

  • Any renewals of Carbonite Safe Plus or Safe Prime after October 16, 2017 will remove the Mirror Image feature and replace it with automatic video backup.

To learn how to enable automatic video backup, visit this Knowledge Base article. For additional information, reference our FAQs article.