Carbonite Support > Mirror Image Plan Change

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Last year, we notified our customers that Mirror Image will be discontinued on October 31st, 2018. The service that takes a local system backup of one computer will be removed so we can focus on our online backup offerings. If you have a Safe Plus plan that has Mirror Image, you can opt in to automatically backup videos or continue using Mirror Image until this time. For more information on the removal of Mirror Image and the available Carbonite alternatives, please review the following article.

Mirror Image Plan Change

  • This article is for Windows only

Carbonite is ending support for the Mirror Image feature on October 31, 2018. We will remove Mirror Image from Safe Plus and Safe Prime accounts on a rolling basis upon renewal beginning October 16, 2017. For additional information, please reference our Mirror Image FAQ.

  • Any renewals of Carbonite Safe Plus or Safe Prime after October 16, 2017 will replace Mirror Image with automatic video backup, a feature that automatically selects video files for backup.

To learn how to enable automatic video backup, visit this Knowledge Base article.