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Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Encryption Keys and Carbonite Features for Carbonite Safe

  • This article is for Windows and Mac

When you first install Carbonite onto your computer, you can choose to manage your own encryption key. If you choose to manage your own encryption key, Carbonite permanently removes it from our servers to prevent unauthorized access. This means that you will be unable to install Carbonite or access your backup if you lose your encryption key. You can let Carbonite manage your encryption key at any time by uploading it to our servers from within your Carbonite account. Encryption keys can only be managed on Windows computers at this time. Managing your own encryption key gives you greater security over your backup but restricts your access to some Carbonite features.

All Carbonite customers have access to Carbonite's Anytime Anywhere Access, which allows you to access your files remotely from any computer with internet access. Carbonite needs to be managing your encryption key to be able to use this feature. If you are currently managing your Carbonite encryption key and would like to use Anytime Anywhere Access, you can upload your encryption key from within your Carbonite account.

Carbonite Safe Prime customers have access to Courier Recovery Service. This feature allows customers to contact a Carbonite Recovery Specialist to assist them with retrieving their backup in the best means possible. To use this feature, however, Carbonite needs to be managing your encryption key. You can upload your key from within your Carbonite account at any time.

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